Cite
HARVARD Citation
Oakland, J. et al. (2020) Total quality management and operational excellence : text with cases. [Online]. London : Routledge. Available from: http://access.bl.uk/ark:/81055/vdc_100102440249.0x000001
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Oakland, J. et al. (2020) Total quality management and operational excellence : text with cases. [Online]. London : Routledge. Available from: http://access.bl.uk/ark:/81055/vdc_100102440249.0x000001