A manifesto for ombudsman reform. (2020)

• Record Type: Book
• Further Information: Note: Edited by Richard Kirkham, Chris Gill.
• Editors: Kirkham, Richard; Gill, Chris
• Contents: 1. IntroductionChris Gill and Richard Kirkham 2. Five Principles for a New Public Services OmbudsmanRichard Kirkham and Chris Gill 3. The Public Services Ombud and the Claims of Democracy Nick O'Brien 4. The ombud's jurisdiction: integration, specialism, and territorial scope Carolyn Hirst and Chris Gill 5. The ombud and own-initiative investigation powersChris Gill 6. The ombud and 'Complaint Standards Authority' powers'Chris Gill 7. Managing complaints: Focusing on users and non-users of the systemNaomi Creutzfeldt 8. Strengthening procedural fairness and transparency through ombudsman legislationRichard Kirkham 9. The Challenges of Independence, Accountability and Governance in the Ombudsman SectorBrian Thompson.
• Publisher Details: Basingstoke : Palgrave Pivot
• Publication Date: 2020
• Extent: 1 online resource
• Subjects: 342.410667; Ombudspersons -- Great Britain
• Languages: English
• ISBNs: 9783030406127
• Related ISBNs: 9783030406110
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.