Tacit knowledge and spoken discourse. (2013)

• Record Type: Book
• Further Information: Note: Michele Zappavigna.
• Other Names: Zappavigna, Michele
• Contents: Cover; HalfTitle; Series; Title; Copyright; Dedication; Contents; Acknowledgements; 1 Tacit Knowledge and Technology; Introduction; The tacit turn away from language; The ineff ability principle: What does it mean 'to know more than we can tell'?; Part 1: Introducing Polanyi's TTK; Tacit knowledge as a psychometric; Tacit knowledge in linguistics; Tacit knowledge and knowledge management; Conclusion; 2 Under-Representation: A Functional Model of Tacit Knowledge; Introduction: Tacit knowing as a process of making meaning; Systemic Functional Linguistics; A functional approach. Under-representation in spoken discourseA note on the pathologizing of discourse; Introducing the grammar-targeted interview method; The linguistic features of under-representation; Summary of the grammar-targeted protocol; 3 Misaligned Agency: Tacit Knowledge in Knowledge Management; Introduction; Tacit knowledge and technology in a property services company; Detecting patterns of under-representation in texts; What can we learn from these patterns of under-representation?; 4 Whose Requirements? Tacit Knowledge in Requirements Analysis; Introduction. Preamble: What is a 'requirement' in the technical discourse of IT professionals?The host organization; Annotation and statistical analysis of under-representation in the corpus; The below-view stratum of requirements analysis; Unpacking nominalization in the interviews; Unpacking modality in the interviews; Unpacking generalization in the interviews; Unpacking agency in the interviews; The difference in the language used by the two interviewers; Conclusion; 5 Working Well: Tacit Knowledge in Performance Reviews; Introduction; Host organization; Interviewers and interview protocols. Transcription, sampling and linguistic analysis of corpusWhat is a 'performance review' in the technical discourse of IT professionals?; Grammar extending content: What does 'good' mean?; An example of misalignment of content and grammar: Unpacking 'role'; What are the implication of misalignment between content and grammar?; 6 Conclusion; Introduction; What type of tacit knowledge was unpacked via grammar-targeted questions?; The IT implications of the tacit knowledge uncovered; Appendix A: The Grammar-Targeted Interview Protocol; Appendix B: Interview Topics, Field Study 2. Appendix C: Statistical Analysis of Interview CorporaAppendix D: Transitivity of Clauses Containing 'Requirements'; Appendix E: Extracts in which 'Requirements' are Construed as Aspects of the System; Appendix F: Response to a Question about Knowledge Transfer, Project Manager, Content-Targeted Interview 2; Appendix G: Participants and Processes in Clauses about 'Tracing'; Appendix H: Interview Topics, Field Study 3; Appendix I: Transitivity of Clauses Containing 'Role'; Bibliography; Index.
• Publisher Details: London New York : Bloomsbury Academic
• Publication Date: 2013
• Extent: 1 online resource (222 pages), illustrations
• Subjects: 401/.41; Discourse analysis; Silence; Knowledge, Theory of; Conversation analysis; Speech acts (Linguistics); LANGUAGE ARTS & DISCIPLINES -- Vocabulary; REFERENCE -- Word Lists; Conversation analysis; Discourse analysis; Knowledge, Theory of; Silence; Speech acts (Linguistics); Electronic books
• Languages: English
• ISBNs: 9781441123831; 1441123830; 9781441161024; 1441161023; 9781283853644; 1283853647
• Related ISBNs: 9781441128409; 1441128409; 1441161023
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.