Exploring Service Science : 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings /: 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings. (2020)

• Record Type: Book
• Further Information: Note: Henriqueta Nóvoa, Monica Drăgoicea, Niklas Kühl.
• Editors: Nóvoa, Henriqueta; Drăgoicea, Monica; Kühl, Niklas
• Contents: Customer Experience.- Customer experience literature analysis based on bibliometry.- On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design.- Quality and efficiency evaluation of airlines services.- Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance.- Data Analytics in Service.- Collaborative Recommendations with Deep Feed-Forward Networks: an Approach to Service Personalization.- Empirical Analysis of Call Center Load & Service Level for Shift Planning.- Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-Method for Predicting Industrial Costs of Downtime.- Half-empty or half-full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime.- Real-Time Prediction of Market Basket Additions as a Way to Enhance Customer Service Levels.- Emerging Service Technologies.- Artificial Intelligence Theory in Service Management.- Conceptualizing the Role of Blockchain Technology in Digital Platform Business.- Towards a Better Understanding of Smart Services- a Cross-Disciplinary Investigation.- Service robots in the hospitality industry: An exploratory literature review.- Understanding FinTech ecosystem evolution through service innovation and socio-technical system perspective.- Understanding the Impact of Artificial Intelligence on Services.- Service Design and Innovation.- Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption - The Case of Data-Driven Services.- Service Design for Business Process Reengineering.- The SDCS method: a new service design method for companies undergoing a servitization process.- Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical Study.- Upgrading the Data2Action framework: results deriving from ist application in the printing industry.- Service Ecosystems.- Tiers-Lieu for Services: An Exploratory Approach to Societal Progression.- A Service Ecosystem Ontology Perspective: SDG Implementation Mechanisms in Public Safety.- Benchmarking the metabolism of European Union countries to promote the continuous improvement of service ecosystems.- Ten Years Exploring Service Science: Looking Back to Move Forward.- The Digital Twin as a Service Enabler: from the Service Ecosystem to the Simulation Model.- Service Management.- Is there a relationship of interdependence between resilience, viability and competitiveness? Ditron Ltd. case-study.- Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture.- The Role of Error Management Culture and Leadership on Failures and Recovery in Services.
• Publisher Details: Cham : Springer
• Publication Date: 2020
• Copyright Date: 2020
• Extent: 1 online resource (400 pages)
• Subjects: Computer science; Application software; Management information systems; Big data; User interfaces (Computer systems); Computers -- Enterprise Applications -- General; Computers -- Data Processing; Business & Economics -- Industries -- Computer Industry; Computers -- User Interfaces; Business mathematics & systems; Public administration; User interface design & usability; Computers -- Information Technology; Information retrieval
• Languages: English
• ISBNs: 9783030387242
• Related ISBNs: 9783030387235
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.