Oracle Digital Assistant : a Guide to Enterprise-Grade Chatbots /: a Guide to Enterprise-Grade Chatbots. (2020)

• Record Type: Book
• Further Information: Note: Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout.
• Other Names: Bors, Luc; Samajdwer, Ardhendu; Oosterhout, Mascha van
• Contents: Intro -- Table of Contents -- About the Authors -- About the Technical Reviewer -- Acknowledgments -- Introduction -- Part I: Foundations -- Chapter 1: Introduction to Oracle Digital Assistant -- A Brief History of Chatbots -- Oracle Digital Assistant -- Oracle Digital Assistant Core Components -- Conversational AI Engine -- Dialog Flow Execution -- Enterprise Data Integration -- Agent Handover -- Webview Components -- Channel Configurator -- Actionable Insights -- Summary -- Part II: Design and User Experience -- Chapter 2: Designing a Conversational User Experience Why a Conversational User Experience? -- Designing a Conversational User Experience -- The Goals -- The Users -- Creating Personas -- Benefits of Personas -- The User Journey Map -- How to Create the User/Customer Journey Map? -- Why Is a Customer Journey Map So Helpful? -- What's Next? -- Channels -- Facebook Messenger -- Twitter -- Dialog Design -- The Chatbot's Personality and Tone of Voice -- Building a Personality -- The Tone of Voice -- The Conversation Flow -- Designing a Motivating Dialog -- Information -- Goal Setting and Commitment -- Incentives -- Autonomy -- Feedback -- Backends Sample Entities -- The Usability Test -- Using Test Scenarios -- Exploratory Testing by a Lot of Users -- A/B Testing -- Chapter 3: Use Case -- Introduction -- The Goal -- Who Are the Stakeholders? -- Why a Chatbot? -- The Customer: A Persona -- Typify Harold -- His Working "Day" -- His Tooling -- His Goal -- The User Journey Map -- The Touchpoints -- Harold's Intentions -- His Motivations/Needs -- Emotions to Be Triggered -- The Channel -- The Dialog -- The Bot's Personality -- The Dialog Flows -- Backends -- Entities and Utterances -- What Users Say/Write -- What Travvy Says/Answers Test the Conversational Interface -- Cognitive Walkthrough -- Usability Test -- Train the Chatbot -- Training in Three Steps -- Part III: Implementing Your Digital Assistant -- Chapter 4: Where Design and Implementation Meet -- Introduction -- Implementing the Travvy Design -- Testing the Generated Skill Bot -- Summary -- Chapter 5: Going Through the Implementation Details -- Introduction to Oracle Digital Assistant (ODA) Environment -- Working with Skills -- Create a Skill -- Clone a Skill -- Export a Skill -- Import a Skill -- Create a New Version of a Skill -- Delete a Skill -- Publish a Skill Export Conversation Log -- Show Channel Routes -- Working with Intents and Utterances -- Create an Intent -- Add Utterances to Intent -- Export Intents -- Import Intents -- Train and Test Intents -- Working with Entities -- Built-in Entities -- Simple Entities -- Complex Entities -- Custom Entities -- Creating an Entity -- Add Entity to Intent -- Working with Dialog Flow -- Context Section -- States Section -- Apache FreeMarker Template Language -- Components in the Dialog Flow -- Built-in Components -- Custom Components and Webview -- Adding Skill to a Digital Assistant -- Summary
• Publisher Details: Berkeley, CA : Apress L.P
• Publication Date: 2020
• Extent: 1 online resource (312 pages)
• Subjects: 006.3/0285436; Intelligent personal assistants (Computer software); Intelligent personal assistants (Computer software); Electronic books
• Languages: English
• ISBNs: 9781484254226; 1484254228
• Related ISBNs: 9781484254219; 148425421X
• Notes: Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.