The promises and pitfalls of performance-informed management. (2020)

• Record Type: Book
• Further Information: Note: Katherine Barrett, Richard Greene.
• Authors: Barrett, Katherine, 1954-; Greene, Richard
• Contents: Acknowledgements; Preface; About the Authors; ; <span style="font-weight:bold;">1. Overview ; ; <span style="font-weight:bold;">2. Challenges ; Sustainability; The human element; Differing perspectives; ; <span style="font-weight:bold;">3. Benefits ; Exhibit A: Montgomery County; A catalogue of benefits; <span style="font-style:italic;">San Jose, California ; <span style="font-style:italic;">Minnesota ; <span style="font-style:italic;">Wisconsin ; <span style="font-style:italic;">Indiana ; <span style="font-style:italic;">Denver, Colorado ; <span style="font-style:italic;">King County, Washington ; Case Study – New Orleans: Shock Therapy; ; <span style="font-weight:bold;">4. History ; Progress at the state level; Our ringside view; Federal advances; Box: Building the federal performance infrastructure; Ups and downs; Alternate approaches; Box: Five major changes over the last thirty years; Case study – Service Efforts and Accomplishments; ; <span style="font-weight:bold;">5. Outcomes ; Knowing the goal; Box: The demise of Oregon Benchmarks; Striving for efficiency; Selecting top-level measures; Citizen surveys; Connecting to national measures; Case study – Washington: Cross-agency collaboration; ; <span style="font-weight:bold;">6. Performance Budgeting ; Performance budgeting legislation; Impediments; Attention to evidence; Budget execution; The environment matters; Case study – Austin: A budget with a vision; Case study – Illinois: Unrealistic expectations; ; <span style="font-weight:bold;">7. Pitfalls ; Insufficient resources; Lack of data expertise; Weak internal training; Counterproductive incentives; Slow response; Lack of sustainability; The practitioner-academic disconnect; Fear of adverse reaction; Too much hype; Flaws with targets; A limited focus; Neglect of intractable problems; Legislative indifference; Politics trumps management; Checklist: Rx for Pitfalls; ; <span style="font-weight:bold;">8. Buy-In ; Resisters; Accountability vs. performance improvement; Agency ownership; Stat evolution; A collaborative approach; Case study -- Colorado Q&A on achieving buy-in; ; <span style="font-weight:bold;">9. Validation ; Consequences of bad data; Bad data and drugs; Inconsistent comparisons; Data fudging and outright cheating; Verification; A path forward; Box: The roots of inaccuracy; Sloppy data; Ineffective system controls; Inconsistent information and changing definitions; Privatization/contractor/third party issues; Case study – New York: Changing the definitions; ; <span style="font-weight:bold;">10. Data progress ; Service delivery; Open data; Data sharing; Data governance; The push for more helpful data; Box – Outdated technology; Box: The path forward; Case study – Little Rock, Arkansas: Of data and human beings; ; <span style="font-weight:bold;">11. Evaluation ; Evaluation on the frontlines; Shifting the paradigm; Box: The evidence movement; Box: A cost-benefit approach; Case study -- Los Angeles: Solving a police recruiting puzzle; ; Resources; Glossary; Index
• Publisher Details: Lanham : Rowman & Littlefield Publishers
• Publication Date: 2020
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 352.66; Government accountability -- United States; Public administration -- United States -- Evaluation; Administrative agencies -- United States -- Management; Government productivity -- United States; Organizational effectiveness -- United States
• Languages: English
• ISBNs: 9781538125694
• Related ISBNs: 9781538125670; 9781538125687
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.