Dienstleistungsengineering und -management : Data-driven Service Innovation /: Data-driven Service Innovation. (2020)

• Record Type: Book
• Further Information: Note: Jan Marco Leimeister.
• Authors: Leimeister, Jan Marco
• Contents: Grundlagen.- Digitales und Services.- Service Engineering.- Service-Strategie.- Service Innovation.- Service Design.- Service-Modellierung.- Service Management und Service Operations.- Dienstleistungsqualität.- Interaktionsarbeit in Dienstleistungen.- Glossar.
• Edition: Second edition
• Publisher Details: Berlin, Heidelberg : Springer Gabler
• Publication Date: 2020
• Copyright Date: 2020
• Extent: 1 online resource (463 pages)
• Subjects: Business; Management science; Information technology; Management; Industrial management; Sales management; Management information systems; Computer science; Business & Economics -- Production & Operations Management; Business & Economics -- Sales & Selling; Business & Economics -- Information Management; Research & development management; Sales & marketing; Information architecture; Business mathematics & systems; Business--Data processing
• Languages: German
• ISBNs: 9783662598580
• Related ISBNs: 9783662598573
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.