The IT support handbook : a how-to guide to providing effective help and support to IT users /: a how-to guide to providing effective help and support to IT users. ([2019])
- Record Type:
- Book
- Title:
- The IT support handbook : a how-to guide to providing effective help and support to IT users /: a how-to guide to providing effective help and support to IT users. ([2019])
- Main Title:
- The IT support handbook : a how-to guide to providing effective help and support to IT users
- Further Information:
- Note: Mike Halsey.
- Authors:
- Halsey, Mike
- Contents:
- Part I: IT Support FundamentalsChapter 1: An Introduction to IT Support Chapter 2: Understanding Your IT System BetterChapter 3: Understanding Your Users: How Much Do They Know? Part II: IT Support MethodologyChapter 4: Flow Logic and TroubleshootingChapter 5: Querying Users EffectivelyChapter 6: Joining The Dots: Finding the Root Cause of an IT Issue Part III: Understanding IT System ProblemsChapter 7: How IT Systems are StructuredChapter 8: The Human FactorChapter 9: The Peripheral ProblemChapter 10: Building and Environmental Factors Part IV: Documentation and ReportingChapter 11: Why Good Documentation MattersChapter 12: Creating Troubleshooting GuidesChapter 13: Creating and Managing PaperworkChapter 14: Harnessing System and Error Reporting in WindowsChapter 15: Obtaining Advanced Error and Status Information on PCs Part V: Providing Remote SupportChapter 16: Remote Support ToolsChapter 17: Gathering Information RemotelyChapter 18: Helping Your Users to Help You.
- Publisher Details:
- New York : Apress
- Publication Date:
- 2019
- Copyright Date:
- 2019
- Extent:
- 1 online resource, illustrations
- Subjects:
- 004.068/8
Computer technical support -- Handbooks, manuals, etc
Handbooks and manuals
Electronic books - Languages:
- English
- ISBNs:
- 9781484251331
1484251334 - Related ISBNs:
- 9781484251324
- Notes:
- Note: Online resource; title from PDF title page (SpringerLink, viewed October 9, 2019).
- Access Rights:
- Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
- Access Usage:
- Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library HMNTS - ELD.DS.462208
- Ingest File:
- 02_603.xml