The listening advantage : outcomes and applications /: outcomes and applications. (2019)

• Record Type: Book
• Further Information: Note: Judi Brownell.
• Authors: Brownell, Judi, 1949-
• Contents: Cover; Half Title; Title Page; Copyright Page; Dedication; Table of Contents; Preface; Acknowledgments; PART I: The Listening Advantage; 1. Personal, Social, and Professional Benefits to Listening; Listening as a Personal Advantage; Personal Listening Outcomes that Matter; Listening as a Social Responsibility; Social Listening Outcomes that Matter; 2. An Outcomes Approach to Listening; Introduction; Listening-Centered Communication; Applications of the HURIER Listening Model; Listening Outcomes and Contexts; Recommended Reading for Part I PART II: Listening Outcomes and the Skills to Achieve Them3. Listen to Hear: Outcomes; Listening Outcome H1: Focus Attention on the Right Things; Listening Outcome H2: Don't Get Distracted; Listening Outcome H3: Hear the Message Accurately; Listening Outcome H4: Engage in Appreciative Listening; Assess Your Current Listening Behavior: Hearing; 4. Listen to Understand: Outcomes; Listening Outcome U1: Meet the Challenge of Individual Differences; Listening Outcome U2: Learn about Everything You Can; Listening Outcome U3: Zero In on Key Points; Listening Outcome U4: Reduce Interruptions Assess Your Current Listening Behavior: Understanding5. Listen to Remember: Outcomes; Listening Outcome R1: Recognize Individual Factors thatAffectMemory; Listening Outcome R2: Remember Names and Other Short-Term Memory Information; Listening Outcome R3: Improve Your Long-Term Memory; Listening Outcome R4: Reduce the Factors that Negatively Affect Memory; Assess Your Current Listening Behavior: Remembering; 6. Listen to Interpret: Outcomes; Listening Outcome I1: Develop Cognitive Empathy by Recognizing Individual Differences Listening Outcome I2: Develop Your EQ and Social Sensitivity for Perceptive EmpathyListening Outcome I3: Demonstrate Behavioral Empathy; Assess Your Current Listening Behavior: Interpreting; 7. Listen to Evaluate: Outcomes; Listening Outcome E1: Analyze Speaker Credibility; Listening Outcome E2: Determine the Ethical Dimensions of the Situation; Listening Outcome E3: Analyze Evidence and Reasoning; Listening Outcome E4: Identify Emotional Appeals; Listening Outcome E5: Listen Objectively; Assess Your Current Listening Behavior: Evaluating; 8. Listen to Respond: Outcomes Listening Outcome RS1: Provide Clear and Direct FeedbackListening Outcome RS2: Increase Behavioral Flexibility; Listening Outcome RS3: Develop Assertive Skills; Listening Outcome RS4: Create a Supportive Communication Climate; 9. Achieve the Listening Advantage; Identify Your SMART Goals and Create an Action Plan; Practice Just a Little Bit More: Mini-Cases; Recommended Reading for Part II; PART III: Listening Applications and Contexts; Listening Application 1: Education; Listening in Educational Environments; Listening Challenges in Educational Environments; Key Listening Outcomes
• Publisher Details: New York : Routledge
• Publication Date: 2019
• Extent: 1 online resource
• Subjects: 153.6/8; Listening; LANGUAGE ARTS & DISCIPLINES / Communication; Listening; Electronic books; Electronic books
• Languages: English
• ISBNs: 9781351118026; 1351118021; 9781351118002; 1351118005; 9781351117999; 1351117998; 9781351118019; 1351118013
• Related ISBNs: 9780815360520; 0815360525; 9780815360544; 0815360541
• Notes: Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.