Robots, artificial intelligence and service automation in travel, tourism and hospitality. (2019)

• Record Type: Book
• Further Information: Note: Edited by Stanislav Ivanov, Craig Webster.
• Editors: Ivanov, Stanislav; Webster, Craig
• Contents: Introduction: RAISA in future travel-related industries; Stanislav Ivanov and Craig Webster Section 1: Theoretical Issues of Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality 1. Conceptual Framework of the Use of Robots, Artificial Intelligence and Service Automation in Travel, Tourism, and Hospitality Companies; Stanislav Ivanov and Craig Webster 2. Economic Fundamentals of the Use of Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality; Stanislav Ivanov and Craig Webster 3. Self-Service Technologies in the Travel, Tourism and Hospitality Sectors - Principles and Practice; Petranka Kelly, Jennifer Lawlor and Michael Mulvey 4. Customer Attitudes Towards Robots in Travel, Tourism and Hospitality - A Conceptual Framework; Velina Kazandzhieva and Hristina Filipova 5. Making Sense of Robots - Consumer Discourse on Robots in Tourism and Hospitality Service Settings; Ulrike Gretzel and Jamie Murphy 6. Chatbot Adoption in Tourism Services: A Conceptual Exploration; Dandison C. Ukpabi, Bilal Aslam and Heikki Karjaluoto 7. The Impact of Robots, Artificial Intelligence, and Service Automation on Service Quality and Service Experience in Hospitality; Nikola Naumov 8. Greggg - A Scalable High Performance, Low Cost Hospitality Robot; Sam R. Thangiah, Michael Karavias, Ryan Caldwell, Matthew Wherry, Jessica Seibert, Abdullah Wahbeh, Zachariah Miller and Alexander Gessinger Section 2: Application of Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality 9. Robots, Artificial Intelligence and Service Automation in Hotels; Georgina Lukanova and Galina Ilieva 10. Robots, Artificial Intelligence and Service Automation in Restaurants; Katerina Berezina, Olena Cifci and Cihan Cobanoglu 11. Robots, Artificial Intelligence and Service Automation in Travel Agencies and Tourist Information Centres; Maya Ivanova 12. Robots, Artificial Intelligence and Service Automation to the Core: Remastering Experiences at Museums; Nuria Recuero Virto and Maria Francisca Blasco Lopez 13. The Role of Robots, Artificial Intelligence and Service Automation in Events; Alfred Ogle and David Lamb.
• Publisher Details: United Kingdom : Emerald Publishing
• Publication Date: 2019
• Extent: 1 online resource
• Subjects: 338.4791028563; Tourism -- Technological innovations; Tourism -- Data processing; Artificial intelligence
• Languages: English
• ISBNs: 9781787566897; 9781787566873
• Related ISBNs: 9781787566880
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.