Developing performance support for computer systems : a strategy for maximizing usability and learnability /: a strategy for maximizing usability and learnability. ([2019?])

• Record Type: Book
• Further Information: Note: James R. Williams.
• Other Names: Williams, James R (James Richard), 1932-
• Contents: INTRODUCTION; Why Performance Support?; What is Performance Support?; Design Approach; Types of Performance Support; Performance Support System Model; How to Use This Book; References; ; DESIGN ENVIRONMENTS AND STRATEGIES; Introduction; Ideal Environment; Typical Environment; Late Involvement Environment; References; ; PROJECT PLANNING; Introduction; Planning Environment; Estimation Factors and Impacts; Planning Methodology and Tools; Sample Plan for Performance Support Projects; Planning for Electronic Performance Support Products; References; ; NEEDS ASSESSMENT AND TASK ANALYSIS; Introduction; Development Environment Constraints; Needs Assessment Methods; Task Analysis for Performance Support; References; ; MATCHING PERFORMANCE SUPPORT METHODS TO TASK REQUIREMENTS; Introduction; Determining Skill and Knowledge Requirements; Performance Support Considerations and Alternatives; Performance Support Selection Aid; References; ; GENERAL DESIGN GUIDANCE; Introduction; User Considerations; Information Presentation; Layout and Structuring Consideration; Media Selection; Use of Color; Icons; Accessibility; Internationalization; References; ; DEVELOPING PERFORMANCE SUPPORT PRODUCTS; Introduction; Documentation; Performance Aids; Online Help; Coaches, Advisors and Wizards; Instruction; Electronic Performance Support; Iterative Approach to Electronic Performance Support; References; ; TESTING PERFORMANCE SUPPORT PRODUCTS; Introduction; When to Test; Test Planning; Developmental Testing--Heuristic Evaluation; Developmental Testing--Alpha Testing; Usability Testing; Beta Testing; Product Testing; Follow-up Evaluation; Test Reporting; References; ; Appendices
• Publisher Details: Boca Raton : CRC Press
• Publication Date: 2019
• Copyright Date: 2004
• Extent: 1 online resource, illustrations
• Subjects: 004; Computer systems; Performance -- Management; Computer systems; Performance -- Management; COMPUTERS / Computer Literacy; COMPUTERS / Computer Science; COMPUTERS / Data Processing; COMPUTERS / Hardware / General; COMPUTERS / Information Technology; COMPUTERS / Machine Theory; COMPUTERS / Reference; TECHNOLOGY / Industrial Health & Safety; TECHNOLOGY / Engineering / General; COMPUTERS / Programming / Software Development; Electronic books
• Languages: English
• ISBNs: 9781136865039; 1136865039; 9780415326407; 0415326400
• Notes: Note: Includes bibliographical references and index.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.