Internal crisis communication : crisis awareness, leadership and coworkership /: crisis awareness, leadership and coworkership. (2019)
- Record Type:
- Book
- Title:
- Internal crisis communication : crisis awareness, leadership and coworkership /: crisis awareness, leadership and coworkership. (2019)
- Main Title:
- Internal crisis communication : crisis awareness, leadership and coworkership
- Further Information:
- Note: Mats Heide, Charlotte Simonsson.
- Authors:
- Heide, Mats
Simonsson, Charlotte - Contents:
- About the authors, Foreword, Introduction, Large focus on the external perspective, The important internal perspective, Something exceptional or integrated into development? Case organization, Target group for the book, Chapters of the book, 1 Crises and communication, Crises, Organizations and crises, Crisis management, Overconfidence in crisis plans, Phases of a crisis and previous research in crisis communication, 2 Perspectives on crises and crisis communication, Perspectives in research, Approaches in practice, 3 Internal crisis communication, What is internal crisis communication? Previous research on internal crisis communication—an overview The employees—a special and important actor, The goals of internal crisis communication, Different phases require different types of internal communication, 4 Leaders and coworkers—perspectives and roles, Divided research, Sensemaking through framing, The importance of the coworkers, 5 Anticipation—the art of looking for weak signals, Everyone makes mistakes, Mistakes at the hospital and error management, What does the research say? The normal accident theory (NAT), The HRO theory, Organizational silence and upward negative information, The great importance of leadership, 6 Resilience—the art of managing crises and learning, Resilience, Organizational resilience, Crises and organizational learning, 7 What can we learn, and how? Crisis communication—a research field in flux, Both-thinking, Lessons about internal communicationAbout the authors, Foreword, Introduction, Large focus on the external perspective, The important internal perspective, Something exceptional or integrated into development? Case organization, Target group for the book, Chapters of the book, 1 Crises and communication, Crises, Organizations and crises, Crisis management, Overconfidence in crisis plans, Phases of a crisis and previous research in crisis communication, 2 Perspectives on crises and crisis communication, Perspectives in research, Approaches in practice, 3 Internal crisis communication, What is internal crisis communication? Previous research on internal crisis communication—an overview The employees—a special and important actor, The goals of internal crisis communication, Different phases require different types of internal communication, 4 Leaders and coworkers—perspectives and roles, Divided research, Sensemaking through framing, The importance of the coworkers, 5 Anticipation—the art of looking for weak signals, Everyone makes mistakes, Mistakes at the hospital and error management, What does the research say? The normal accident theory (NAT), The HRO theory, Organizational silence and upward negative information, The great importance of leadership, 6 Resilience—the art of managing crises and learning, Resilience, Organizational resilience, Crises and organizational learning, 7 What can we learn, and how? Crisis communication—a research field in flux, Both-thinking, Lessons about internal communication before, during and after the crisis, 8 A note on methodology, References, Index … (more)
- Edition:
- 1st
- Publisher Details:
- London : Routledge
- Publication Date:
- 2019
- Extent:
- 1 online resource, illustrations (black and white)
- Subjects:
- 658.4056
Crisis management
Communication in crisis management - Languages:
- English
- ISBNs:
- 9780429756818
9780429756825
9780429756801
9780429425042 - Related ISBNs:
- 9781138354074
- Notes:
- Note: Description based on CIP data; resource not viewed.
- Access Rights:
- Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
- Access Usage:
- Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library HMNTS - ELD.DS.448621
- Ingest File:
- 02_580.xml