Conflict management for managers : resolving workplace, client, and policy disputes /: resolving workplace, client, and policy disputes. ([2020])

• Record Type: Book
• Further Information: Note: Susan S. Raines.
• Authors: Raines, Susan
• Contents: Basic conflict management knowledge & skills -- Manager know thyself : the skills and behaviors of great conflict managers -- Practical conflict theory : conflict's origins, escalation and de-escalation -- The power of negotiation -- Mediation, arbitration and other processes within the alternative dispute resolution continuum -- Embracing diversity, inclusion & intercultural communication skills for the 21st century organization -- The prevention and resolution of internal organizational conflicts -- Building & sustaining a conflict competent organizational culture -- Reducing employee conflict: performance reviews, turnover, motivation and working with unions -- Leadership: creating collaborative teams and organizations -- Designing conflict prevention and early resolution systems -- Ombudsman at work: coaching, training; and shaping organizations -- The prevention and resolution of external organizational conflicts -- Principles and systems for superior customer service and customer recapture -- Conflict & collaboration between regulators and regulated entities: environmental and public policy conflict resolution: trends and best practices -- Facilitation: meeting management & large group decision-making processes -- Glossary of terms -- References -- Index -- About the author.
• Edition: Second edition
• Publisher Details: Lanham, Maryland : Rowman & Littlefield
• Publication Date: 2020
• Extent: 1 online resource (v, 425 pages.)
• Subjects: 658.4/053; Conflict management; Interpersonal relations; Personnel management -- Psychological aspects; Customer relations; Conflict management -- Case studies; Conflict management; Customer relations; Interpersonal relations; Personnel management -- Psychological aspects; Case studies
• Languages: English
• ISBNs: 9781538119945; 1538119943
• Related ISBNs: 9781538119921; 1538119927; 9781538119938; 1538119935
• Notes: Note: Includes bibliographical references and index.; Note: Description based on print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.