Developing quality in personal social services : concepts, cases and comments /: concepts, cases and comments. (2019)

• Record Type: Book
• Further Information: Note: Edited by Adalbert Evers, Riitta Haverinen, Kai Leichsenring, Gerald Wistow.
• Editors: Evers, Adalbert; Leichsenring, Kai; Wistow, Gerald, 1946-; Haverinen, Riitta
• Contents: Part 1. Concepts. 1. Quality Development – Part of a Changing Culture of Care in Personal Social Services. Adalbert Evers. 2. Business and Professional Approaches to Quality Improvement: A Comparison of their Suitability for the Personal Social Services. Christopher Pollitt. 3. Quality Management in Finland – Problems and Possibilities. Mikko Mäntysaari. 4. Quality in Personal Social Services: The Developing Role of User Involvement in the UK. Peter Beresford, Suzy Croft, Clare Evans, Tessa Harding. Part 2. Methods. 5. Professionals and Quality Initiatives in Health and Social Services. Marketta Rajavaara. 6. Measuring Quality in Personal Social Services? Monica Dowling. 7. Towards a New Client Orientation through Continuous Improvement. Maria Oppen. 8. Combining Client Interests with Professionalism in the Organization. Gabriëlle Verbeek. 9. Quality Management and Quality Assurance in Residential and Nursing Home Care in Britain and Germany. Barbara Klein. 10. User-Centred Performance Indicators for Inspection of Community Care in Scotland: Developing a Framework. Rosemary Bland. Part 3. Cases and Comments. 11. Quality Assured or Quality Compromised? Developing Domiciliary Care Markets in Britain. Brian Hardy / Gerald Wistow. 12. Rationality and Management in Public Care Services. Sturle Næss / Kari Wærness. 13. Quality by Users’ Influence and Involvement in Denmark – The Logical Development of Social Services. Steen Bengtsson. 14. The City of Stockholm’s Awards for Good Quality. Jonas Bjelfvenstam. 15. Quality in Home Care and Nursing? Karen Christensen. 16. Promoting Quality of Life for Oldern People in Institutions. Carla Costanzi. 17. Some National and Local Quality Strategies in Finland. Riitta Haverinen. 18. Quality of Care on Whose Terms? Marja A. Pijl. 19. Quality Measurements and Some Unintended Consequences: Can Quasi-Quality Be a Consequence of Quality Standards? Britt Slagsvold.
• Edition: 1st
• Publisher Details: London : Routledge
• Publication Date: 2019
• Extent: 1 online resource
• Subjects: 361.30684; Social work administration -- Standards; Quality assurance; Quality control
• Languages: English
• ISBNs: 9780429787409
• Related ISBNs: 9780429787416; 9780429787393; 9780429435249
• Notes: Note: Includes bibliographical references.; Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.