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Implementing ISO 9001:2015 : thrill your customers and transform your cost base with the new gold standard for business improvement /: thrill your customers and transform your cost base with the new gold standard for business improvement. (2015)
Record Type:
Book
Title:
Implementing ISO 9001:2015 : thrill your customers and transform your cost base with the new gold standard for business improvement /: thrill your customers and transform your cost base with the new gold standard for business improvement. (2015)
Main Title:
Implementing ISO 9001:2015 : thrill your customers and transform your cost base with the new gold standard for business improvement
Further Information:
Note: Jan Gillett, Paul Simpson and Susannah Clarke.
Foreword Introduction 1. Where are you now? 2. Summarise your system, decide on priorities 3. A pilot process: learn how to standardise 4. Develop step change and standardise 5. Managing ongoing operations 6. Dealing with problems 7. Optimising the whole system Appendix: PDSA? Deming Cycle? PDCA? Questions for discussion About the authors About PMI Further reading Index.
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