Dealing with difficult people : fast, effective strategies for handling problem people /: fast, effective strategies for handling problem people. (2019)

• Record Type: Book
• Further Information: Note: Roy Lilley.
• Authors: Lilley, Roy C
• Contents: <ul style='padding-top:0;padding-left:0;list-style:none;'><ul style='padding-top:0;list-style:none;'>Chapter - 01: A Short Course in Human Relations; Chapter - 02: The Seven Classic Difficult Types; Chapter - 03: A Fast-track Guide to Conflict and How to Handle It; Chapter - 04: Dealing with Bosses who Drive you Barmy; Chapter - 05: Colleagues to Throttle; Chapter - 06: Staff to Strangle; Chapter - 07: Massaging the Egoist; Chapter - 08: Handling Aggressive People without getting Thumped on the Nose; Chapter - 09: Putting a Bomb under the Lazy Ones; Chapter - 10: Beating the Bullies at their Own Game; Chapter - 11: Moaners, Groaners and Critics; Chapter - 12: Perfectionists can be a Pain; Chapter - 13: Manipulating the Manipulators; Chapter - 14: Shifting the Stubborn; Chapter - 15: Morale, Attitude and How Was it for You?; Chapter - 16: Fault-finders and Nit-pickers; Chapter - 17: Gossip – A Bush Fire You Can Do Without; Chapter - 18: The Customer is Always Right – Really?; Chapter - 19: Complaints – We love Them; Chapter - 20: e-difficult@yourplace; Chapter - 21: Social Networking; Chapter - 22: If Things Don’t Change They’ll Stay the Same; Chapter - 23: Dealing with Conflict – 10 Steps to Cooling It; Chapter - 24: And, Finally, Finally...
• Edition: Fourth edition
• Publisher Details: London : KoganPage
• Publication Date: 2019
• Extent: 1 online resource
• Subjects: 658.3145; Interpersonal relations; Psychology, Industrial; Problem employees; Customer relations
• Languages: English
• ISBNs: 9780749486426
• Related ISBNs: 9780749498795; 9780749486419
• Notes: Note: Includes bibliographical references.; Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.