Service quality for facilities management in hospitals. (2016)

• Record Type: Book
• Further Information: Note: Low Sui Pheng, Zhu Rui.
• Authors: Low, Sui Pheng; Rui, Zhu
• Contents: Introduction -- Facilities Management and Singapore's Healthcare System -- SERVQUAL, the Kano model and QFD -- Conceptual Framework -- Research Methodology -- Data Analysis -- Discussions -- Conclusions.
• Publisher Details: Singapore : Springer
• Publication Date: 2016
• Extent: 1 online resource (xiv, 146 pages), illustrations
• Subjects: 362.11068; Health facilities -- Quality control; Health facilities -- Management; POLITICAL SCIENCE -- Public Policy -- Social Security; POLITICAL SCIENCE -- Public Policy -- Social Services & Welfare; Health facilities -- Management; Health facilities -- Quality control; Health Facility Administration; Electronic books
• Languages: English
• ISBNs: 9789811009563; 9811009562; 9811009554; 9789811009556
• Related ISBNs: 9789811009556
• Notes: Note: Includes bibliographical references.; Note: Online resource; title from PDF title page (SpringerLink, viewed May 18, 2016).
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.