Serviceology for smart service system : selected papers of the 3rd International Conference of Serviceology /: selected papers of the 3rd International Conference of Serviceology. ([2017])

• Record Type: Book
• Further Information: Note: Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka editors.
• Editors: Sawatani, Yuriko; Spohrer, James; Kwan, Stephen; Takenaka, Takeshi
• Other Names: International Conference on Serviceology, 3rd
• Contents: A new service class scheme for service innovation in Japanese automation industry -- Design of Service Ecosystem Based on Interactive Design Support in the case of Job-hunting Support Services -- A Method for Supporting Customer Model Construction Using a Topic Model for Public Service Design -- A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes -- A Creed for Service Designers -- Design Support System for Sightseeing Tours -- Service Data Model in Design Support System for Sightseeing Tours -- Design of Localized Science Education Program for Cultivating Inter-generational Community -- How to generate sustainable services? -- A Service Innovation for reducing Food Adulteration problem in Bangladesh -- Challenges to Deploy Service Design in Organizations: Analysis through ?Scaling Up? Workshops -- Generalized Service Process Expressed by Context-Free Grammar -- Realization of Mobility as a Service in View of Ambient Intelligence -- Customer Experience in traditional and modern retail formats: Case study of Vietnam -- A combinatorial auction based approach to staff shift scheduling in restaurant business -- Enhancing Kitchen Layout and Training to Improve Management and Employee Satisfaction at a Multiproduct Japanese Cuisine Restaurant -- The efficient provision of culture-sensitive services {u2013} a modularization approach -- Nurse Bed Care Activity Analysis for Intelligent Training Service -- An Evolving Service System in Microfinance: A Case Study in BRAC, Bangladesh -- Developing an ad-hoc Questionnaire Model for extracting Consumer behaviour in Service Encounter -- Method of Building Conceptual Preference Model based on Personal Purchase Records for Retail Service improvement -- Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person -- An analysis of key factors of the ?Omotenashi-consumption? in restaurants -- Structural Equation Modeling of Purchase Funnel -- Toward Sports training service with the interactive learning platform -- VR
• Publisher Details: Place of publication not identified : Springer
• Publication Date: 2017
• Copyright Date: 2017
• Extent: 1 online resource
• Subjects: 338.4/7; Service industries -- Congresses; Service industries -- Management -- Congresses; BUSINESS & ECONOMICS -- Industries -- General; Service industries; Service industries -- Management; Engineering; Engineering Economics, Organization, Logistics, Marketing; Operations Management; Engineering Design; Information Systems and Communication Service; Electronic books; Conference papers and proceedings
• Languages: English
• ISBNs: 9784431560746; 4431560742
• Related ISBNs: 9784431560722; 4431560726
• Notes: Note: Includes bibliographical references.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.