Serviceology for smart service system : selected papers of the 3rd International Conference of Serviceology /: selected papers of the 3rd International Conference of Serviceology. ([2017])
- Record Type:
- Book
- Title:
- Serviceology for smart service system : selected papers of the 3rd International Conference of Serviceology /: selected papers of the 3rd International Conference of Serviceology. ([2017])
- Main Title:
- Serviceology for smart service system : selected papers of the 3rd International Conference of Serviceology
- Further Information:
- Note: Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka editors.
- Editors:
- Sawatani, Yuriko
Spohrer, James
Kwan, Stephen
Takenaka, Takeshi - Other Names:
- International Conference on Serviceology, 3rd
- Contents:
- A new service class scheme for service innovation in Japanese automation industry -- Design of Service Ecosystem Based on Interactive Design Support in the case of Job-hunting Support Services -- A Method for Supporting Customer Model Construction Using a Topic Model for Public Service Design -- A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes -- A Creed for Service Designers -- Design Support System for Sightseeing Tours -- Service Data Model in Design Support System for Sightseeing Tours -- Design of Localized Science Education Program for Cultivating Inter-generational Community -- How to generate sustainable services? -- A Service Innovation for reducing Food Adulteration problem in Bangladesh -- Challenges to Deploy Service Design in Organizations: Analysis through ?Scaling Up? Workshops -- Generalized Service Process Expressed by Context-Free Grammar -- Realization of Mobility as a Service in View of Ambient Intelligence -- Customer Experience in traditional and modern retail formats: Case study of Vietnam -- A combinatorial auction based approach to staff shift scheduling in restaurant business -- Enhancing Kitchen Layout and Training to Improve Management and Employee Satisfaction at a Multiproduct Japanese Cuisine Restaurant -- The efficient provision of culture-sensitive services {u2013} a modularization approach -- Nurse Bed Care Activity Analysis for Intelligent Training Service -- An Evolving Service System in Microfinance: A CaseA new service class scheme for service innovation in Japanese automation industry -- Design of Service Ecosystem Based on Interactive Design Support in the case of Job-hunting Support Services -- A Method for Supporting Customer Model Construction Using a Topic Model for Public Service Design -- A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes -- A Creed for Service Designers -- Design Support System for Sightseeing Tours -- Service Data Model in Design Support System for Sightseeing Tours -- Design of Localized Science Education Program for Cultivating Inter-generational Community -- How to generate sustainable services? -- A Service Innovation for reducing Food Adulteration problem in Bangladesh -- Challenges to Deploy Service Design in Organizations: Analysis through ?Scaling Up? Workshops -- Generalized Service Process Expressed by Context-Free Grammar -- Realization of Mobility as a Service in View of Ambient Intelligence -- Customer Experience in traditional and modern retail formats: Case study of Vietnam -- A combinatorial auction based approach to staff shift scheduling in restaurant business -- Enhancing Kitchen Layout and Training to Improve Management and Employee Satisfaction at a Multiproduct Japanese Cuisine Restaurant -- The efficient provision of culture-sensitive services {u2013} a modularization approach -- Nurse Bed Care Activity Analysis for Intelligent Training Service -- An Evolving Service System in Microfinance: A Case Study in BRAC, Bangladesh -- Developing an ad-hoc Questionnaire Model for extracting Consumer behaviour in Service Encounter -- Method of Building Conceptual Preference Model based on Personal Purchase Records for Retail Service improvement -- Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person -- An analysis of key factors of the ?Omotenashi-consumption? in restaurants -- Structural Equation Modeling of Purchase Funnel -- Toward Sports training service with the interactive learning platform -- VR … (more)
- Publisher Details:
- Place of publication not identified : Springer
- Publication Date:
- 2017
- Copyright Date:
- 2017
- Extent:
- 1 online resource
- Subjects:
- 338.4/7
Service industries -- Congresses
Service industries -- Management -- Congresses
BUSINESS & ECONOMICS -- Industries -- General
Service industries
Service industries -- Management
Engineering
Engineering Economics, Organization, Logistics, Marketing
Operations Management
Engineering Design
Information Systems and Communication Service
Electronic books
Conference papers and proceedings - Languages:
- English
- ISBNs:
- 9784431560746
4431560742 - Related ISBNs:
- 9784431560722
4431560726 - Notes:
- Note: Includes bibliographical references.
Note: Print version record. - Access Rights:
- Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
- Access Usage:
- Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
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- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library HMNTS - ELD.DS.403313
- Ingest File:
- 02_450.xml