Managing client emotions in forensic accounting and fraud investigation. (2019)

• Record Type: Book
• Further Information: Note: Stephen Pedneault.
• Authors: Pedneault, Stephen, 1966-
• Contents: Preface ix Acknowledgements xi About the Author xiii Introduction 1 PART I: WHY ADDRESS CLIENT EMOTIONS? 3 Chapter 1: Encountering Client Emotions 5 Chapter 2: Choose to Address Client Emotions 17 Chapter 3: Complicating Factors 29 PART II: WHAT EMOTIONS WILL BE ENCOUNTERED? 49 Chapter 4: Identifying Client Emotions 51 Chapter 5: Identifying Client Emotions 71 Chapter 6: Identifying Client Emotions 87 Chapter 7: Suicide 109 Chapter 8: Stages of Grief and Magical Thinking 123 PART III: CLIENT EMOTIONS: STRATEGIES TOWARD SUCCESS 137 Chapter 9: Preparing for Client Emotions 139 Chapter 10: Managing Client Emotions 157 Chapter 11: Reacting to Client Emotions 169 Chapter 12: Final Thoughts 185
• Edition: 1st
• Publisher Details: Hoboken, New Jersey : John Wiley & Sons, Inc
• Publication Date: 2019
• Extent: 1 online resource
• Subjects: 363.25963; Fraud investigation; Fraud investigation -- Psychological aspects; Forensic accounting; Forensic accounting -- Psychological aspects; Emotions
• Languages: English
• ISBNs: 9781119473565
• Related ISBNs: 9781119473657
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.