Communication in times of trouble : best practices for crisis and emergency risk communication /: best practices for crisis and emergency risk communication. ([2019])
- Record Type:
- Book
- Title:
- Communication in times of trouble : best practices for crisis and emergency risk communication /: best practices for crisis and emergency risk communication. ([2019])
- Main Title:
- Communication in times of trouble : best practices for crisis and emergency risk communication
- Further Information:
- Note: Matthew W. Seeger, Timothy L. Sellnow.
- Authors:
- Seeger, Matthew W (Matthew Wayne), 1957-
Sellnow, Timothy L (Timothy Lester), 1960- - Contents:
- Process approach : take a process approach to crisis communication -- Pre-event planning : engage in pre-event planning for crisis communication -- Partnerships : form stakeholder partnerships with publics -- Public concern : listen to and acknowledge concerns of publics -- Honesty : communication with honesty, frankness, and openness -- Collaborate : collaborate and coordinate with credible sources -- Media access : meet the needs of the media and remain accessible -- Compassion : communicate with compassion -- Uncertainty : accept uncertainty and ambiguity -- Empowerment : communicate messages of empowerment.
- Publisher Details:
- Hoboken, NJ : Wiley-Blackwell
- Publication Date:
- 2019
- Extent:
- 1 online resource
- Subjects:
- 658.4/5
Communication in crisis management
BUSINESS & ECONOMICS / Industrial Management
BUSINESS & ECONOMICS / Management
BUSINESS & ECONOMICS / Management Science
BUSINESS & ECONOMICS / Organizational Behavior
Electronic books - Languages:
- English
- ISBNs:
- 9781119235019
1119235014
9781119229261 - Related ISBNs:
- 111922926X
9781119229247
9781119229254 - Notes:
- Note: Includes bibliographical references and index.
Note: Description based on print version record and CIP data provided by publisher; resource not viewed. - Access Rights:
- Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
- Access Usage:
- Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library HMNTS - ELD.DS.384164
- Ingest File:
- 02_371.xml