Communication in times of trouble : best practices for crisis and emergency risk communication /: best practices for crisis and emergency risk communication. ([2019])

• Record Type: Book
• Further Information: Note: Matthew W. Seeger, Timothy L. Sellnow.
• Authors: Seeger, Matthew W (Matthew Wayne), 1957-; Sellnow, Timothy L (Timothy Lester), 1960-
• Contents: Process approach : take a process approach to crisis communication -- Pre-event planning : engage in pre-event planning for crisis communication -- Partnerships : form stakeholder partnerships with publics -- Public concern : listen to and acknowledge concerns of publics -- Honesty : communication with honesty, frankness, and openness -- Collaborate : collaborate and coordinate with credible sources -- Media access : meet the needs of the media and remain accessible -- Compassion : communicate with compassion -- Uncertainty : accept uncertainty and ambiguity -- Empowerment : communicate messages of empowerment.
• Publisher Details: Hoboken, NJ : Wiley-Blackwell
• Publication Date: 2019
• Extent: 1 online resource
• Subjects: 658.4/5; Communication in crisis management; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; Electronic books
• Languages: English
• ISBNs: 9781119235019; 1119235014; 9781119229261
• Related ISBNs: 111922926X; 9781119229247; 9781119229254
• Notes: Note: Includes bibliographical references and index.; Note: Description based on print version record and CIP data provided by publisher; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.