How to coach for creativity and service excellence : a lean coaching workbook /: a lean coaching workbook. (2019)
- Record Type:
- Book
- Title:
- How to coach for creativity and service excellence : a lean coaching workbook /: a lean coaching workbook. (2019)
- Main Title:
- How to coach for creativity and service excellence : a lean coaching workbook
- Further Information:
- Note: Karyn Ross.
- Authors:
- Ross, Karyn
- Contents:
- Welcome Section (Preface) Part 1: Introduction: It takes 21 Days To Make a Habit! Time to Get Started! Day 1: Lean Service Basics Part 2: Time to Practice! Day 2: Always Start with Purpose Day 3: A Vision Gives Us Something to Strive Towards Together! Day 4: Service is About Others Day 5: Service Value Streams Tend to Be Circular Day 6: Creating Peak Services vs Simply Solving Problems Day 7: Start with What Should be Happening (Target) Day 8: Do You REALLY Know What’s Going On? Day 9: The Importance of ‘Making It Visible’: Both Process and Mindsets! Day 10: The Importance of ‘Making it Visible’: Minding the Gap! Day 11: Striving for Single-Piece Flow in Service Processes Day 12: Barriers to Flow in Service Processes: Part 1 Day 13: Barriers to Flow in Service Processes: Part 2 Day 14: Barriers to Flow in Services: Part 3 Day 15: Leveling Work in Services: Part 1 Day 16: Leveling Work in Services: Part 2 Day 17: Leveling Work in Services: Part 3 Day 18: Standardized Work in Services: Part 1 Day 19: Standardized Work in Services: Part 2 Day 20: Time to Reflect! Part 3: Conclusion: Where am I - and my learner - now? What’s Next? Day 21: What Did We Learn?
- Edition:
- 1st
- Publisher Details:
- New York : Productivity Press
- Publication Date:
- 2019
- Extent:
- 1 online resource, illustrations (black and white)
- Subjects:
- 658.3124
Employee motivation
Creative ability
Teams in the workplace
Lean manufacturing - Languages:
- English
- ISBNs:
- 9780429792441
9780429792458
9780429792434
9780429436932 - Related ISBNs:
- 9780367136567
9781138480636 - Notes:
- Note: Description based on CIP data; resource not viewed.
- Access Rights:
- Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
- Access Usage:
- Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library HMNTS - ELD.DS.387607
- Ingest File:
- 02_377.xml