How to coach for creativity and service excellence : a lean coaching workbook /: a lean coaching workbook. (2019)

• Record Type: Book
• Further Information: Note: Karyn Ross.
• Authors: Ross, Karyn
• Contents: Welcome Section (Preface) Part 1: Introduction: It takes 21 Days To Make a Habit! Time to Get Started! Day 1: Lean Service Basics Part 2: Time to Practice! Day 2: Always Start with Purpose Day 3: A Vision Gives Us Something to Strive Towards Together! Day 4: Service is About Others Day 5: Service Value Streams Tend to Be Circular Day 6: Creating Peak Services vs Simply Solving Problems Day 7: Start with What Should be Happening (Target) Day 8: Do You REALLY Know What’s Going On? Day 9: The Importance of ‘Making It Visible’: Both Process and Mindsets! Day 10: The Importance of ‘Making it Visible’: Minding the Gap! Day 11: Striving for Single-Piece Flow in Service Processes Day 12: Barriers to Flow in Service Processes: Part 1 Day 13: Barriers to Flow in Service Processes: Part 2 Day 14: Barriers to Flow in Services: Part 3 Day 15: Leveling Work in Services: Part 1 Day 16: Leveling Work in Services: Part 2 Day 17: Leveling Work in Services: Part 3 Day 18: Standardized Work in Services: Part 1 Day 19: Standardized Work in Services: Part 2 Day 20: Time to Reflect! Part 3: Conclusion: Where am I - and my learner - now? What’s Next? Day 21: What Did We Learn?
• Edition: 1st
• Publisher Details: New York : Productivity Press
• Publication Date: 2019
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 658.3124; Employee motivation; Creative ability; Teams in the workplace; Lean manufacturing
• Languages: English
• ISBNs: 9780429792441; 9780429792458; 9780429792434; 9780429436932
• Related ISBNs: 9780367136567; 9781138480636
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.