Business and professional communication : keys for workplace excellence /: keys for workplace excellence. (2019)

• Record Type: Book
• Further Information: Note: Kelly M. Quintanilla, Texas A&M University, Shawn T. Wahl, Missouri State University.
• Authors: Quintanilla, Kelly M; Wahl, Shawn T
• Contents: Preface; Acknowledgments; Introduction for Students; PART I. BEGINNING COMMUNICATION PRINCIPLES; CHAPTER 1. BUSINESS AND PROFESSIONAL EXCELLENCE IN THE WORKPLACE; Understanding the Importance of Human Communication in Business and Professional Contexts; Communication: A Complex Process; Communication Apprehension; Communication Ethics; KEYS for Excellence in the Workplace; Executive Summary; Explore; Review; Discussion Questions; Terms to Remember; CHAPTER 2. VERBAL AND NONVERBAL COMMUNICATION; Verbal Communication; Nonverbal Communication; Codes of Nonverbal Communication; Forming Relationships With Verbal and Nonverbal Communication; KEYS to Excellence in Verbal and Nonverbal Communication; Executive Summary; Explore; Review; Discussion Questions; Terms to Remember; CHAPTER 3. LISTENING; Hearing and Listening; Barriers to Listening; Listening Styles and Categories; Improving Your Listening; KEYS to Listening Excellence; Executive Summary; Explore; Review; Discussion Questions; Terms to Remember; PART II . ENTERING THE WORKPLACE; CHAPTER 4. RÉSUMÉS, INTERVIEWS, AND NEGOTIATION; The Job-Seeking Process; Stage One: Exploring; Stage Two: Researching; Stage Three: Applying; Stage Four: Interviewing; Stage Five: Following Up; Stage Six: Negotiating; KEYS to Excellence in the Job-Seeking Process; Executive Summary; Explore; Review; Discussion Questions; Terms to Remember; CHAPTER 5. GETTING TO KNOW YOUR DIVERSE WORKPLACE; Learning Your Workplace Culture; Assimilating College Students; Diversity in Your Workplace: Some Important Concepts; Examples of Diversity in Professional Contexts; KEYS to Excellence in Getting to Know Your Diverse Workplace; Executive Summary; Explore; Review; Discussion Questions; Terms to Remember; PART III . DEVELOPING IN THE WORKPLACE; CHAPTER 6. INTERPERSONAL COMMUNICATION AT WORK; Exploring Relationship Types at Work; The Line Between Professional and Personal; Professional Etiquette; KEYS to Excellence in Interpersonal Communication; Executive Summary; Explore; Review; Discussion Questions; Terms to Remember; CHAPTER 7. STRENGTHENING TEAMS AND CONDUCTING MEETINGS; How Do Groups Differ From Teams?; Conducting Meetings; Shared Leadership; Problem Solving; Cultivating Innovative Thinking; Conflict in Team Meetings; KEYS to Excellence in Team Communication; Executive Summary; Explore; Review; Discussion Questions; Terms to Remember; PART IV. EXCELLING IN THE WORKPLACE; CHAPTER 8. TECHNOLOGY IN THE WORKPLACE; Communication and Technology: Tools for Professionals; Drawbacks of Technology; Social Media and Technology: Key Challenges in the Communication Age; Professional Etiquette With Technology; KEYS to Excellence With Communication and Technology; Executive Summary; Explore; Review; Discussion Questions; Terms to Remember; CHAPTER 9. BUSINESS AND PROFESSIONAL WRITING; The Importance of Written Communication; Striving for Written Communication Excellence; Types of Written Communication; KEYS to Excellence in Written Communication; Executive Summary; Explore; Review; Discussion Questions; Terms to Remember; CHAPTER 10. LEADERSHIP AND CONFLICT MANAGEMENT; What Is Leadership?; Utilizing Power; Improving Communication With Leadership Theories; Hiring the Right Team; Following Up and Following Through; Communicating About Your Team; Dealing With Difficult People; Giving Feedback; Putting It Together; Managing Your Public Image; KEYS to Excellence in Leadership; Executive Summary; Explore; Review; Discussion Questions; Terms to Remember; PART V. PRESENTING IN THE WORKPLACE; CHAPTER 11. INFORMING AND PERSUADING; The Importance of Presenting With Professional Excellence; Identifying Presentation Opportunities and Purposes; Speaking to Inform; Speaking to Persuade; KEYS to Excellence in Professional Presentations; Executive Summary; Explore; Review; Discussion Questions; Terms to Remember; CHAPTER 12. SPEECH DESIGN; Analyzing the Audience; Analyzing the Context; Researching; Organizing Your Presentation; Introductions; Conclusions; Language; KEYS to Excellence in Speech Design; Executive Summary; Explore; Review; Discussion Questions; Terms to Remember; CHAPTER 13. DELIVERING A SPEECH WITH PROFESSIONAL EXCELLENCE; Delivering a Presentation With Professional Excellence; PowerPoint and Other Supporting Aids; Practice Makes Perfect; Team Presentations; KEYS to Excellence in Delivering a Speech; Executive Summary; Explore; Review; Discussion Questions; Terms to Remember; PART VI . SURVIVING IN THE WORKPLACE; CHAPTER 14. WORK–LIFE BALANCE; The Importance of Work–Life Balance; Triggers to Imbalance; Strategies for Balance; KEYS to Excellence With Work–Life Balance; Executive Summary; Explore; Review; Discussion Questions; Terms to Remember; Epilogue: Communication Is Work; References; Glossary; Index; About the Authors;
• Edition: Fourth edition
• Publisher Details: Thousand Oaks : SAGE Publications, Inc
• Publication Date: 2019
• Extent: 1 online resource (464 pages)
• Subjects: 658.4/5; Business communication
• Languages: English
• ISBNs: 9781506369563; 1506369561
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.