Reframing resolution : innovation and change in the management of workplace conflict /: innovation and change in the management of workplace conflict. ([2016])

• Record Type: Book
• Further Information: Note: Edited by Richard Saundry, Paul Latreille and Ian Ashman.
• Editors: Saundry, Richard; Latreille, Paul L; Ashman, Ian
• Contents: Acknowledgements; Contents; Notes on Contributors; Abbreviations; List of Figures; List of Tables; 1: Introduction; References; Part I: Surveying the Terrain; 2: Conceptualizing Workplace Conflict and€Conflict Management; Introduction; Defining Conflict; The Dynamics of€Conflict Formation: Informal Action and€Resistance; From Conflict to€Disputes: Escalation and€Mobilization; Discipline: Correction and€Control; Grievance Formation and€Escalation; Collective Disputes: Mobilizing Employee Discontent; From Dispute Resolution to€Conflict Management; Conclusion; References. 3: Exploring the€Nature and€Extent of€Workplace Conflict Introduction; Collective Disputes; Individual Disputes; The Climate of€Employment Relations; The Wider Context; Summary and€Conclusions; References; 4: Workplace Conflict: Who, Where, When, €and€Why?; Introduction; How Commonplace Is Workplace Conflict?; Experiencing Conflict and€Dispute; Resolving Conflict and€Disputes; Emerging Conclusions; References; 5: Social Structure and€Conflict: A€Relational Approach to€the€Study of€Conflict and€Its Management in€Organizations. Introduction: The€Reciprocal Relationship Between Conflict and€Social StructureConflict and€Its Effects on€Organizations' Social Dynamics; The Link Between Conflict and€Social Capital; The Link Between Conflict and€Social Networks; The Effects of€Social Structure on€Conflict; Social Networks and€Conflict; Social Networks and€Conflict Accuracy; Conflict Network Patterns and€Perceptions of€Team€Conflict; Conclusions; References; Part II: Managing Conflict on the Front-line; 6: A Crisis of€Confidence? Front-line Managers and€the€Complexities of€Conflict; Introduction and€Background. Research Design Findings; Understanding the€'Crisis' of€Confidence; Engendering Confidence; Conclusions; References; 7: From Representation Gap to€Resolution Gap: Exploring the€Role of€Employee Voice in€Conflict Management; Introduction; Voice, Engagement and€Conflict; Methodology; Findings; Minimizing Conflict Through Engagement?; Direct Voice: The€Importance of€an€'Open Door'; Indirect Voice: The€Key to€Conflict Resolution; Conclusion; References; 8: Downsizing: Managing Redundancy and€Restructuring; Introduction and€Background. Unanticipated Conflict and€Unexpected Alliances: A€Brief Case Study Downsizing Decision Makers and€Conflict; Downsizing Envoys and€Conflict; Downsizing, Trade Union Representatives and€Conflict; Downsizing Victims, Survivors and€Conflict; Conclusion; References; Part III: Workplace Mediation and Alternative Dispute Resolution; 9: Experiencing Mediation from€the€Disputants' Perspective; Introduction; Literature Review; Methodology; Findings; Context and€Cases; Perceptions of€Mediation; The Process; The Complexity of€Mediation Outcomes; Discussion and€Conclusion; References.
• Publisher Details: London : Palgrave Macmillan
• Publication Date: 2016
• Extent: 1 online resource
• Subjects: 658.4053; Business; Conflict management; Work environment; Social conflict; Management science; Management; Manpower policy; BUSINESS & ECONOMICS -- Industrial Management; BUSINESS & ECONOMICS -- Management; BUSINESS & ECONOMICS -- Management Science; BUSINESS & ECONOMICS -- Organizational Behavior; Conflict management; Social conflict; Work environment; Business & Economics -- Human Resources & Personnel Management; Educational: Sciences, general science; Personnel & human resources management; Management & management techniques; Business and Management; Management; Science, Humanities and Social Sciences, multidisciplinary; Human Resource Development; Electronic books
• Languages: English
• ISBNs: 9781137515605; 1137515600
• Related ISBNs: 9781137515599
• Notes: Note: Includes bibliographical references and index.; Note: Online resource; title from PDF title page (EBSCO, viewed June 23, 2016).
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.