Operations management : managing global supply chains /: managing global supply chains. (2019)

• Record Type: Book
• Further Information: Note: Ray R. Venkataraman, Penn State Erie, The Behrend College, Jeffrey K. Pinto, Penn State Erie, The Behrend College.
• Authors: Venkataraman, Ray R; Pinto, Jeffrey K
• Contents: Preface; Acknowledgments; About the Authors; PART I: INTRODUCTION; Chapter 1: Introduction to Managing Global Operations and Supply Chains; 1.1 Supply Chains and Operations Management in the Global Economy; 1.2 What Does Operations Management Entail?; 1.3 What Does Supply Chain Management Entail?; 1.4 An Integrated Perspective on Operations and Supply Chain Management; 1.5 The Evolution of Operations and Supply Chain Management; 1.6 Current and Emerging Issues in Operations and Supply Chain Management; 1.7 Road Map: How This Text Is Organized; Chapter Summary; Key Terms; Discussion and Review Questions; Problems; Case Study 1.1 Multinational Companies and China: Investing for the Long Term; Case Study 1.2 Nintendo’s Wii and Wii U: Absence Makes the Heart Grow Fonder; Video Case; Critical Thinking Exercise; PART II: STRATEGIC DECISIONS; Chapter 2: Operations and Supply Chain Strategies; 2.1 Levels of Strategic Planning; 2.2 Formulating and Evaluating Operations Strategies; 2.3 Formulating and Evaluating Strategies for Service Organizations; 2.4 Measuring Productivity as Part of Strategic Planning; 2.5 Strategies for Supply Chains; 2.6 Global Strategies; 2.7 Sustainability Issues; Chapter Summary; Key Terms; Discussion and Review Questions; Solved Problems; Problems; Case Study 2.1 Supply Chain Strategies and Disaster Planning; Video Case; Critical Thinking Exercise; Chapter 3: Project Management; 3.1 Projects, Project Teams, and Measuring Success; 3.2 Project Life Cycles; 3.3 Conceptualizing and Planning Projects; 3.4 Scheduling Projects; 3.5 Supply Chains for Projects; 3.6 Executing, Evaluating, and Terminating Projects; 3.7 Sustainability Issues; 3.8 Global Projects; Chapter Summary; Key Terms; Discussion and Review Questions; Solved Problems; Problems; Case Study 3.1 Project Management in the Movie Business; Video Case; Critical Thinking Exercise; Supplement for Chapter 3: Project Management; 3S.1 Determining the Probability of a Project Being Completed on Time; 3S.2 Calculating the Time-Cost Trade-Offs of Crashing a Project; 3S.3 Calculating a Project’s Earned Value; Supplement Summary; Key Terms; Discussion and Review Questions; Solved Problems; Problems; Critical Thinking Exercise; Chapter 4: Product and Service Innovations; 4.1 Why Companies Develop New Products and Services; 4.2 How New Products Are Developed; 4.3 New Product Development Concepts and Strategies; 4.4 Using Technology to Develop New Products; 4.5 Global Product Development; 4.6 New Product Development Issues for Supply Chains; 4.7 How Services Are Designed; 4.8 Legal, Ethical, and Sustainability Issues; Chapter Summary; Key Terms; Discussion and Review Questions; Problems; Case Study 4.1 Redesigning for Efficiency: The Chevrolet Malibu; Video Case; Critical Thinking Exercise; Supplement for Chapter 4: Reliability; 4S.1 Understanding Reliability; 4S.2 Availability and Maintainability; Supplement Summary; Key Terms; Discussion and Review Questions; Solved Problems; Problems; Chapter 5: Managing for Quality; 5.1 Defining Quality; 5.2 The Benefits and Costs of Managing Quality; 5.3 The Evolution of Quality Management and Its Pioneers; 5.4 Major Quality Management Initiatives; 5.5 Quality Management Tools and Techniques; 5.6 Managing Quality for Supply Chains; 5.7 Global Quality Management; 5.8 Legal, Ethical, and Sustainability Issues; Chapter Summary; Key Terms; Discussion and Review Questions; Problems; Case Study 5.1 Pfizer Fixes Problems With Its Cleaning Processes; Case Study 5.2 Partnering to Improve Quality; Case Study 5.3 3M: Finding the Delicate Balance Between Six Sigma and Innovation; Case Study 5.4 Van Halen, Brown M&Ms, and Quality Control; Video Case; Critical Thinking Exercise; Chapter 6: Quality Improvement and Control Tools; 6.1 Quality Control Versus Quality Assurance; 6.2 Quality Appraisal Tools; 6.3 Quality Defect Prevention Tools; 6.4 Quality Design Tools; Chapter Summary; Key Terms; Discussion and Review Questions; Solved Problems; Problems; Case Study 6.1 J.D. Power Automobile Surveys: What Does “Quality” Mean, Anyway?; Video Case; Critical Thinking Exercises; Chapter 7: Capacity Planning; 7.1 Capacity Planning; 7.2 Service Capacity Planning; 7.3 Capacity Planning for Supply Chains; 7.4 Ethical and Sustainability Issues; 7.5 Global Capacity Management; Chapter Summary; Key Terms; Discussion and Review Questions; Solved Problems; Problems; Case Study 7.1 Kirwain’s Capacity Planning Challenge; Video Cases; Critical Thinking Exercises; Chapter 8: Supply Chain Design and Location Planning; 8.1 Supply Chain Design and Facility Location Decisions; 8.2 Phases in the Supply Chain Design and Location Decision-Making Process; 8.3 Analytical Methods for Evaluating Locations; 8.4 Ethical and Sustainability Issues; 8.5 Global Location Planning; Chapter Summary; Key Terms; Discussion and Review Questions; Problems; Case Study 8.1 Countering the Counterfeiters; Case Study 8.2 Alpharetta Tools; Video Case; Critical Thinking Exercise; Chapter 9: Process Design and Layout Planning; 9.1 Designing, Selecting, and Redesigning Manufacturing Processes; 9.2 Designing Service Processes; 9.3 Designing Processes for Supply Chains; 9.4 Global Process Design; 9.5 Layout Planning; 9.6 Legal, Ethical, and Sustainability Issues; Chapter Summary; Key Terms; Discussion and Review Questions; Problems; Case Study 9.1 Challenges of Redesigning a Plant Layout; Video Case; Critical Thinking Exercise; Supplement for Chapter 9: Tools for Analyzing, Designing, and Selecting Processes and Layouts; 9S.1 Process Selection, Design, and Analysis Tools; 9S.2 Layout Analysis Tools and Techniques; Supplement Summary; Key Terms; Discussion and Review Questions; Solved Problems; Problems; Critical Thinking Exercises; PART III: INTEGRATIVE DECISIONS; Chapter 10: Supplier Management; 10.1 Supplier Management and Its Goals; 10.2 The Supplier Management Process; 10.3 Managing Service Providers; 10.4 Global Supplier Management; 10.5 Legal, Ethical, and Sustainability Issues; Chapter Summary; Key Terms; Discussion and Review Questions; Solved Problem; Problems; Case Study 10.1 The Boeing; Video Cases; Critical Thinking Exercise; Chapter 11: Logistics Management; 11.1 Integrated Logistics Management; 11.2 Order Fulfillment; 11.3 Transportation Management; 11.4 Packaging; 11.5 Materials Handling; 11.6 Warehousing Management; 11.7 Inventory Management; 11.8 Facilities Network Design; 11.9 Global Logistics; 11.10 Logistics Outsourcing; 11.11 Logistics in the Service Sector; 11.12 Ethical and Sustainability Issues; Chapter Summary; Key Terms; Discussion and Review Questions; Problems; Case Study 11.1 How Sustainable Logistics Solutions and Technologies Have Helped Walmart Become More Efficient; Case Study 11.2 Third-Party Logistics and the Mistreatment of Workers; Video Case; Critical Thinking Exercises; Chapter 12: Demand Management and Customer Service; 12.1 Demand Management; 12.2 Global Demand Management; 12.3 Services Demand Management; 12.4 Customer Service and Demand Management; 12.5 Ethical and Sustainability Issues; Chapter Summary; Key Terms; Discussion and Review Questions; Problems; Case Study 12.1 McDonald’s Reinvents Itself, Again<br /
• Edition: Second Edition
• Publisher Details: Thousand Oaks : SAGE Publications, Inc
• Publication Date: 2019
• Extent: 1 online resource (1152 pages)
• Subjects: 658.5; Business logistics; Project management
• Languages: English
• ISBNs: 9781544339412; 1544339410
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.