Achieving competitive advantage through quality management. (2015)

• Record Type: Book
• Further Information: Note: Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot, editors.
• Editors: Peris-Ortiz, Marta; Álvarez-García, José; Rueda-Armengot, Carlos
• Contents: Chapter 1 Benefits of Implementing a System of Quality Management in Spanish Thalassotherapy Centres -- Chapter 2 Quality Certifications as a Hotel Selection Criterion -- Chapter 3 "Q for Tourist Quality" in the Spanish Tourist Sector -- Chapter 4 The ISO 9001 Standard in the Spanish Construction Industry -- Chapter 5 The EFQM Model as an Instrument to Legitimize Organizations -- Chapter 6 Integrated Management Systems -- Chapter 7 Integration of Information in Higher Education Institutions for Quality Evaluation -- Chapter 8 How Communication and Control Processes Improve Quality -- Chapter 9 An Application of the SERVPERF Model in a Sports Centre -- Chapter 10 Experience in Adapting E-S-Qual to Different Sectors or Settings -- Chapter 11 Excellence in Tourism Destinations -- Chapter 12 Tensions Raised by TQM Demand Upon Work Design in Technologically-Controlled Environments -- Chapter 13 The Influence of an Institutional Environment on Quality Management in Hotels -- Chapter 14 A New Paradigm in Planning and Management of Quality Hotel Services.
• Publisher Details: Cham : Springer
• Publication Date: 2015
• Extent: 1 online resource (xi, 312 pages), illustrations (some color)
• Subjects: 658.4/013; Business; Quality control -- Management; Total quality management; BUSINESS & ECONOMICS -- Industrial Management; BUSINESS & ECONOMICS -- Management; BUSINESS & ECONOMICS -- Management Science; BUSINESS & ECONOMICS -- Organizational Behavior; Quality control -- Management; Total quality management; Business and Management; Business Strategy/Leadership; Operations Management; Innovation/Technology Management; Business & Economics -- Production & Operations Management; Management of specific areas; Research & development management; Management science; Leadership; Production management; Management; Business strategy; Electronic books
• Languages: English
• ISBNs: 9783319172514; 3319172514; 3319172506; 9783319172507
• Related ISBNs: 9783319172507
• Notes: Note: Online resource; title from PDF title page (SpringerLink, viewed June 30, 2015).
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.