Understanding, measuring, and improving daily management : how to use effective daily management to drive significant process improvement /: how to use effective daily management to drive significant process improvement. (2018)

• Record Type: Book
• Further Information: Note: Ross Kenneth Kennedy.
• Authors: Kennedy, Ross Kenneth
• Contents: Contents Introduction: The Importance of Effective Daily Management................. xi 1 Supportive Organisation Structure – Element 1................................. 1 The Causes of Equipment Failure and the 5 Whys........................................... 2 What Is the Pathway of Mechanical Equipment Failure?................................... 3 Failure Mechanisms of the Parts that Make Up Our Plant and Equipment...... 4 Failure Mechanisms......................................................................................... 4 Example of the Impact of the Laws of Physics on the Failure Mechanisms of Working Items....................................................................... 5 The Pendulum of Change – the History of Ownership within the Workplace............................................................................................................ 7 Area Based Team Structure................................................................................ 8 The 4 Stages of Area Based Team Development............................................. 13 Further Learning from Area Based Team Structure.........................................17 The Need to Address All Failures, Not Just Equipment Failures..................... 20 2 Effective Frontline Leaders – Element 2........................................... 23 What Do We Mean by Frontline Leader?......................................................... 23 The New Approach....................................................................................... 23 What Should Be the Allocation of Time for a Frontline Leader Supporting Operational Excellence?............................................................. 25 What Structure and Rosters Should We Have to Support the Development of Our Frontline Leaders?...................................................... 26 What Should Be the Roles and Responsibilities of a Frontline Leader?...... 28 Possible Key Roles......................................................................................... 28 Coaching of Team Members..........................................................................31 What Attributes Should We Develop in Our Frontline Leaders?..................31 What Skills Should We Develop in Our Frontline Leaders?........................ 32 1. Knowledge of Responsibilities (Policies and Procedures)................... 34 2. Knowledge of Work (Base Skills)........................................................ 34 3. Skill in Instructing (Teaching Skills).................................................... 35 4. Skill in Improving (Mastery Skills)....................................................... 35 5. Skill in Team Work (Team Skills)......................................................... 35 6. Skill in Leading (Leadership Skills)...................................................... 35 Team Skills, Teaching Skills and Leadership Skills Training....................... 35 Team Skills................................................................................................. 35 Team Skills Assessment.................................................................................... 39 Teaching Skills and Leadership Skills........................................................... 42 What Should Be a Typical Day/Week of a Frontline Leader?...................... 43 What Is the Best Way to Develop the Desired Attributes and Skills of Our Frontline Leaders?.................................................................................. 44 Use of Skills Matrices.................................................................................... 44 Summary Checklist for Developing Frontline Leaders.................................... 45 Note................................................................................................................... 46 3 Appropriate Measures – Element 3: Key Success Factors for Operations........................................................................................ 47 Order Is Important............................................................................................ 49 Establishing Performance Measures................................................................. 50 Displaying Your Performance Measures.......................................................... 50 Establishing a Baseline and Targets..................................................................51 Call to Action.................................................................................................... 55 Note................................................................................................................... 55 4 Structured Daily Review Meetings – Element 4............................... 57 Naming of Your Daily Review Meetings.......................................................... 58 What Should Be the Reason and Purpose of a Daily Review Meeting?......... 59 What Makes an Effective Daily Review Meeting?............................................ 60 What Information Should Be Reported at Daily Review Meeting?..................61 What Information Does the Production Manager Require on a Daily Basis?...............................................................................................................61 Selecting Performance Measures for Review at a Daily Review Meeting........61 Developing the Format and Agenda of a Daily Review Meeting................................................................................................. 62 Determining the Rules for a Daily Review Meeting........................................ 65 Setting Triggers and Policies to Initiate Frontline Problem-Solving Root Cause Analysis.................................................................................................. 66 Start of Shift Review Meeting............................................................................67 5 Visual Information Centres – Element 5........................................... 69 What Should Be Displayed?.............................................................................. 70 Setting Up Your Information Centres............................................................... 70 Example Layout of Basic Concern Strip........................................................... 75 Example Layout of a Root Cause Analysis Concern Strip............................... 76 6 Frontline Problem-Solving Root Cause Analysis Capability – Element 6.......................................................................................... 81 PLAN: Understand the Problem and Develop an Action Plan................................................................................................... 83 DO: Implement Solutions (the Action Plan) (Step 5)....................................... 83 CHECK: Evaluate Results (Step 6).................................................................... 84 ACT: List Future Actions (Step 7)...................................................................... 84 Introducing Frontline Problem-Solving Root Cause Analysis.......................... 84 Identifying the Initial Frontline Problems for Your Development Program... 87 Finding the Resources for On-Going Frontline Problem-Solving Root Cause Analysis.................................................................................................. 89 Outline of the 7 Step Frontline Problem-Solving Root Cause Analysis Process............................................................................ 90 Step 1: Define the Problem............................................................................... 93 Problem Statement:....................................................................................... 95 1.1 Establish Problem Statement in Object-Deviation Format................. 95 Problem Description:.................................................................................... 95 1.2 What Is the Problem?.......................................................................... 95 1.3 Where Did We Find the Problem? (Point of Observation)................ 95 1.4 When Did It Happen?........................................................
• Edition: 1st
• Publisher Details: New York : Productivity Press
• Publication Date: 2018
• Extent: 1 online resource, illustrations (colour)
• Subjects: 658.4; Total quality management; Organizational effectiveness
• Languages: English
• ISBNs: 9780429958601; 9780429958618; 9780429958595; 9780429491672
• Related ISBNs: 9781138589414; 9781138589285
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.