Business and professional communication : keys for workplace excellence /: keys for workplace excellence. (2019)

• Record Type: Book
• Further Information: Note: Kelly M. Quintanilla, Texas A&M University, Shawn T. Wahl, Missouri State University.
• Authors: Quintanilla, Kelly M; Wahl, Shawn T
• Contents: BRIEF TABLE OF CONTENTS; DETAILED TABLE OF CONTENTS; INTRODUCTION FOR STUDENTS; ACKNOWLEDGEMENTS; PART I. BEGINNING COMMUNICATION PRINCIPLES; 1. Business and Professional Excellence in the Workplace; Understanding the Importance of Human Communication in Business and Professional Contexts; Communication: A Complex Process; Communication Apprehension; Communication Ethics; KEYS for Excellence in the Workplace; 2. Verbal and Nonverbal Communication; Verbal Communication; Nonverbal Communication; Codes of Nonverbal Communication; Forming Relationships with Verbal and Nonverbal Communication; KEYS to Excellence in Verbal and Nonverbal Communication; 3. Listening; Hearing and Listening; Barriers to Listening; Listening Styles and Categories; Improving Your Listening; KEYS to Listening Excellence; PART II. ENTERING THE WORKPLACE; 4. Résumés, Interviews, and Negotiation; The Job-Seeking Process; Stage One: Exploring; Stage Two: Researching; Stage Three: Applying; Stage Four: Interviewing; Stage Five: Following Up; Stage Six: Negotiating; KEYS to Excellence in the Job-Seeking Process; 5. Getting to Know Your Diverse Workplace; Learning Your Workplace Culture; Assimilating College Students; Diversity in Your Workplace: Some Important Concepts; Examples of Diversity in Professional Contexts; KEYS to Excellence in Getting to Know Your Diverse Workplace; PART III. DEVELOPING IN THE WORKPLACE; 6. Interpersonal Communication at Work; Exploring Relationship Types at Work; The Line between Professional and Personal; Professional Etiquette; KEYS to Excellence in Interpersonal Communication; 7. Strengthening Teams and Conducting Meetings; How Do Groups Differ from Teams?; Conducting Meetings; Shared Leadership; Problem Solving; Cultivating Innovative Thinking; Conflict in Team Meetings; KEYS to Excellence in Team Communication; PART IV. EXCELLING IN THE WORKPLACE; 8. Technology in the Workplace; Communication and Technology: Tools for Professionals; Drawbacks of Technology; Social Media and Technology: Key Challenges in the Communication Age; Professional Etiquette with Technology; KEYS to Excellence with Communication and Technology; 9. Business and Professional Writing; The Importance of Written Communication; Striving for Written Communication Excellence; Types of Written Communication; KEYS to Excellence in Written Communications; 10. Leadership and Conflict Management; What Is Leadership?; Utilizing Power; Improving Communication with Leadership Theories; Hiring the Right Team; Following Up and Following Through; Communication about Your Team; Dealing with Difficult People; Giving Feedback; Putting It Together; Managing Your Public Image; KEYS to Excellence in Leadership; PART V. PRESENTING IN THE WORKPLACE; 11. Informing and Persuading; The Importance of Presenting with Professional Excellence; Identifying Presentation Opportunities and Purposes; Speaking to Inform; Speaking to Persuade; KEYS to Excellence in Professional Presentations; 12. Speech Design; Analyzing the Audience; Analyzing the Context; Researching; Organizing Your Presentation; Introductions; Conclusions; Language; KEYS to Excellence in Speech Design; 13. Delivering a Speech with Professional Excellence; Delivering a Presentation with Professional Excellence; PowerPoint and Other Supporting Aids; Practice Makes Perfect; Team Presentations; KEYS to Excellence in Delivering a Speech; PART VI. SURVIVING IN THE WORKPLACE; 14. Work-Life Balance; The Importance of Work-Life Balance; Triggers to Imbalance; Strategies for Balance; KEYS to Excellence with Work-Life Balance; EPILOGUE: COMMUNICATION IS WORK; REFERENCES; GLOSSARY; INDEX; ABOUT THE AUTHORS;
• Edition: Fourth edition
• Publisher Details: Thousand Oaks : SAGE Publications, Inc
• Publication Date: 2019
• Extent: 1 online resource (464 pages)
• Subjects: 658.4/5; Business communication
• Languages: English
• ISBNs: 9781506369600
• Related ISBNs: 150636960X
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.