Designing better services : a strategic approach from design to evaluation /: a strategic approach from design to evaluation. (©2018)
- Record Type:
- Book
- Title:
- Designing better services : a strategic approach from design to evaluation /: a strategic approach from design to evaluation. (©2018)
- Main Title:
- Designing better services : a strategic approach from design to evaluation
- Further Information:
- Note: Francesca Foglieni, Beatrice Villari, Stefano Maffei.
- Other Names:
- Foglieni, Francesca
Villari, Beatrice
Maffei, Stefano, 1966- - Contents:
- From service to service design.- Service design step by step.- A wide spectrum of services and service design.- Evaluating services for a better design.- Who is the service designer?.- Conclusions.
- Publisher Details:
- Cham : Springer
- Publication Date:
- 2018
- Copyright Date:
- 2018
- Extent:
- 1 online resource
- Subjects:
- 003
Engineering
System design
Service industries
SCIENCE -- System Theory
TECHNOLOGY & ENGINEERING -- Operations Research
Service industries
System design
Business & Economics -- Production & Operations Management
Business & Economics -- Industries -- Service Industries
Architecture -- Design, Drafting, Drawing & Presentation
Research & development management
Service industries
Human-computer interaction
Engineering economy
Management
Architectural design
Technology & Engineering -- General
Engineering: general
Electronic books - Languages:
- English
- ISBNs:
- 9783319631790
3319631799 - Related ISBNs:
- 9783319631776
3319631772 - Notes:
- Note: Includes bibliographical references and index.
Note: Print version record. - Access Rights:
- Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
- Access Usage:
- Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library HMNTS - ELD.DS.357988
- Ingest File:
- 01_319.xml