Designing better services : a strategic approach from design to evaluation /: a strategic approach from design to evaluation. (©2018)

• Record Type: Book
• Further Information: Note: Francesca Foglieni, Beatrice Villari, Stefano Maffei.
• Other Names: Foglieni, Francesca; Villari, Beatrice; Maffei, Stefano, 1966-
• Contents: From service to service design.- Service design step by step.- A wide spectrum of services and service design.- Evaluating services for a better design.- Who is the service designer?.- Conclusions.
• Publisher Details: Cham : Springer
• Publication Date: 2018
• Copyright Date: 2018
• Extent: 1 online resource
• Subjects: 003; Engineering; System design; Service industries; SCIENCE -- System Theory; TECHNOLOGY & ENGINEERING -- Operations Research; Service industries; System design; Business & Economics -- Production & Operations Management; Business & Economics -- Industries -- Service Industries; Architecture -- Design, Drafting, Drawing & Presentation; Research & development management; Service industries; Human-computer interaction; Engineering economy; Management; Architectural design; Technology & Engineering -- General; Engineering: general; Electronic books
• Languages: English
• ISBNs: 9783319631790; 3319631799
• Related ISBNs: 9783319631776; 3319631772
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.