Medical office management : developing and managing systems with high quality customer service /: developing and managing systems with high quality customer service. (2016)

• Record Type: Book
• Further Information: Note: Márcia R. F. Campiolo.
• Authors: Campiolo, Márcia R. F
• Contents: Chapter 1 Introduction -- Chapter 2 The World Today -- Understanding how the client Arrived to the Current Profile -- Chapter 3 The Doctor's Office Clients -- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship. -- Chapter 5 Selecting New Members for the Clinic's Staff: The Search for New Talents -- Chapter 6 The Preparation of the Clinic's Staff -- Chapter 7 Basic Areas of Customer Service in Medical Clinics -- Chapter 8 The Process of Communicating with the Client -- Chapter 9 Managing the Client's Time Perception -- Chapter 10 Pearls of Wisdom in Customer Service -- Real-Life Stories.
• Publisher Details: Cham : Springer
• Publication Date: 2016
• Extent: 1 online resource (xvi, 163 pages), illustrations (some color)
• Subjects: 610.68; Medicine; Medical offices -- Management; HEALTH & FITNESS / Holism; HEALTH & FITNESS / Reference; MEDICAL / Alternative Medicine; MEDICAL / Atlases; MEDICAL / Essays; MEDICAL / Family & General Practice; MEDICAL / Holistic Medicine; MEDICAL / Osteopathy; Medical offices -- Management; Office Management; Business & Economics -- Management Science; Psychology -- Psychotherapy -- Counseling; Business & management; Psychology; Practice of medicine; Business; Medical -- Administration; Medical administration & management; Electronic books; Electronic books; Electronic books
• Languages: English
• ISBNs: 9783319138879; 3319138871
• Related ISBNs: 9783319138862; 3319138863
• Notes: Note: Includes bibliographical references and index.; Note: Online resource; title from PDF title page (SpringerLink, viewed March 9, 2016).
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.