Reimagining the future public service workforce. (2018)

• Record Type: Book
• Further Information: Note: Helen Dickinson, Catherine Needham, Catherine Mangan, Helen Sullivan, editors.
• Editors: Dickinson, Helen; Needham, Catherine, 1974-; Mangan, Catherine; Sullivan, Helen
• Contents: Part 1: Setting the Scene.- Chapter 1. Introduction: imagining the future public service workforce.- Part 2: Major themes in reimagining the public service workforce.- Chapter 2. Boundary Challenges and the work of boundary spanners.- Chapter 3. Supporting Capacities of Public Servants Facing Emotional Labor Demands.- Chapter 4. Narratives and Storytelling.- Chapter 5. Design matters: the implications of design thinking and practice for future public service workforce skills and culture.- Chapter 6. More rave than waltz – why the complexity of public service means the end for hero leadership.- Chapter 7. Empathy, Ethics and Efficiency: 21st century capabilities for public managers.- Part 3: Developing the future public service workforce.- Chapter 8. Developing and recruiting the future public servant.- Chapter 9. Creating a diverse workforce.- Chapter 10. Conclusions.
• Publisher Details: Singapore : Springer
• Publication Date: 2018
• Copyright Date: 2019
• Extent: 1 online resource (140 pages)
• Subjects: 331.1201/12; Public utilities -- Employees; Civil service; Civil service; Public utilities -- Employees
• Languages: English
• ISBNs: 9789811314803
• Related ISBNs: 9789811314797
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.