Studies in conversational UX design. ([2018])

• Record Type: Book
• Further Information: Note: Robert J. Moore... [et al.], editors.
• Other Names: Moor, Robert J
• Contents: Intro; Contents; Contributors; 1 Conversational UX Design: An Introduction; 1.1 What Is UX Design?; 1.2 Interaction Styles and Conversation First; 1.3 Speakers' Design Principles; 1.3.1 Recipient Design; 1.3.2 Minimization; 1.3.3 Repair; 1.4 Conversation Types; 1.5 About This Book; 1.5.1 Section I: Human Conversation; 1.5.2 Section II: Agent Knowledge; 1.5.3 Section III: Agent Misunderstanding; 1.5.4 Section IV: Agent Design; 1.6 Conclusion; References; Human Conversation and Conversational Agents; 2 Adapting to Customer Initiative: Insights from Human Service Encounters; 2.1 Introduction 2.2 The Structure of a Canonical Service Call2.3 Opening Trajectories; 2.4 Question-Answering Sequences; 2.5 Dis-engagement Practices Display Satisfaction; 2.6 Concluding Thoughts; References; 3 Safety First: Conversational Agents for Health Care; 3.1 Introduction; 3.2 Patient-Facing Health Dialogue Systems; 3.3 Special Considerations when Designing Health Counseling Dialogue Systems; 3.3.1 Data Validity and Accuracy; 3.3.2 Privacy and Confidentiality; 3.3.3 Retention; 3.3.4 Adherence; 3.3.5 Longitudinal Coherence; 3.3.6 Length of Each Conversation; 3.3.7 Deployment Platforms 3.4 Safety Concerns in Health Counseling Dialogue Systems3.5 Errors in User Mental Model; 3.5.1 Understanding a Conversational Agent's Domain of Expertise; 3.5.2 Understanding the Conversational Genre; 3.5.3 Understanding Limitations in Allowable Utterances; 3.5.4 Understanding Limitations in Conversation "Envelope" Capabilities; 3.5.5 Understanding Limitations in Interactional Capabilities; 3.5.6 Understanding Limitations in Pragmatic Language Capabilities; 3.6 Errors in Automatic Speech Recognition; 3.6.1 Acoustic Model; 3.6.2 Language Model; 3.7 Errors in Natural Language Understanding 3.8 Errors in System Response and User Understanding and Action3.9 A Way Forward: Design Strategies to Avoid Errors in Health Dialogue Systems; 3.9.1 Scaffolding User Input; 3.9.2 Reducing ASR Errors; 3.9.3 Detecting and Recovering from Errors in Natural Language Understanding; 3.9.4 Facilitating User Interpretation of System Responses; 3.10 Conclusion; References; Agent Knowledge; 4 Conversational Agents for Physical World Navigation; 4.1 Introduction; 4.2 Related Work; 4.2.1 Inspiration for Design; 4.2.2 Natural Language Generation and Interaction; 4.2.3 How to Start 4.3 Designing Conversation for Physical World Navigation4.3.1 User Intents; 4.3.2 Dialog Structure; 4.3.3 Alternative Routes; 4.3.4 Natural Language Description; 4.3.5 User Experience; 4.4 Iterating on Conversational Design; 4.4.1 Evaluation Design; 4.4.2 Iterating on Implementation; 4.4.3 Implementation; 4.5 Conclusion; References; 5 Helping Users Reflect on Their Own Health-Related Behaviors; 5.1 Introduction: Behavior Change, Personal Informatics and Self-tracking Data; 5.2 The Value of Human Conversation Around Data in Health Behavior Change
• Publisher Details: Cham : Springer
• Publication Date: 2018
• Extent: 1 online resource
• Subjects: 006.3; Computer science; Intelligent personal assistants (Computer software) -- Design; User-centered system design; COMPUTERS / General; Artificial intelligence; Natural language & machine translation; Information retrieval; Ethical & social aspects of IT; User interface design & usability; Computers -- Intelligence (AI) & Semantics; Computers -- Natural Language Processing; Computers -- Information Technology; Computers -- Social Aspects -- General; Artificial intelligence; Translators (Computer programs); Computers -- User Interfaces; Electronic books
• Languages: English
• ISBNs: 9783319955797; 3319955799
• Related ISBNs: 9783319955780; 3319955780
• Notes: Note: Includes bibliographical references.; Note: Description based on online resource; title from digital title page (viewed on September 19, 2018).
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.