Linguistic ethnography of a multilingual call center : London calling /: London calling. (2018)

• Record Type: Book
• Further Information: Note: Johanna Woydack.
• Authors: Woydack, Johanna
• Contents: Chapter 1: Introduction.Chapter 2: Getting to know Callcentral: a first encounter.Chapter 3: The first stage of the script's career: production of 'the master script'.Chapter 4: The second stage in the script's career: adaptation of the master script.Chapter 5: The final stage of the script's career: enactment and use of the master script.Chapter 6: Standardization and agency intertwined.
• Publisher Details: Basingstoke, Hampshire : Palgrave Macmillan
• Publication Date: 2018
• Extent: 1 online resource, illustrations (colour)
• Subjects: 306.446; Multilingualism; Multilingualism -- England -- London -- Case studies; Call centers -- England -- London; Diversity in the workplace -- England -- London
• Languages: English
• ISBNs: 9783319933238
• Related ISBNs: 9783319933221
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.