The management of living beings or emo-management. (2018)

• Record Type: Book
• Further Information: Note: Delphine Van Hoorebeke.
• Authors: Hoorebeke, Delphine van
• Contents: Foreword by Martine Brasseur ix Foreword by Claude Berghmans xiii Preface xvii Introduction xxi Chapter 1. Emotion 1 1.1. Emotion: a complex concept 1 1.2. Expression 6 1.3. An adjustment tool 8 1.4. A neurological system 10 1.5. A complex system 12 1.6. Subject to dissonance and inhibition 13 1.7. Contagion 14 Chapter 2. Managing Individuals 19 2.1. The art of managing customer focus: the relations dependent on monitoring and margins to maneuver 19 2.1.1. Organizational norms 21 2.1.2. Dissonances 23 2.2. The art of motivating: commitment and satisfaction 27 2.2.1. Different types of commitment 27 2.2.2. Commitment–satisfaction–e-motion 29 2.3. The art of administering well: the process approach, a proactive and sustainable method 31 2.3.1. Emo-management, a process that concerns everyone 32 2.3.2. A multitude of effects in the workplace 35 2.3.3. Levers for managing 38 2.4. The art of ensuring health and safety in the workplace: well-being at work 42 2.4.1. A neurobiological process 43 2.4.2. Reasons to become ill? 44 2.4.3. Real consequences? 45 2.4.4. A schema like this in business? 48 2.5. A factual approach for effective decision-making: knowledge of the emotional decision-making process 52 2.5.1. Decision and emotion 52 2.5.2. Decision and emotion, at the origin: a rejection 53 2.5.3. Decision and the neurobiological process 57 2.5.4. Decision and emo-management? 60 2.5.5. Decision, emo-management and contagion 62 Chapter 3. Managing a Collective 65 3.1. An evidence-based approach for effective collective decision-making: understanding the process of emo-decisional contagion 65 3.2. The art of leading: authentic leadership and emotional intelligence 69 3.2.1. The manager and emotions 70 3.2.2. The manager and emotional intelligence 71 3.2.3. Is everyone capable of emo-managing? 73 3.3. The art of reconciling the present with the future: the principle of continuous improvement 75 3.3.1. Change and emotion 76 3.3.2. Change = trust = emotion 78 3.3.3. Change, a shared emotional acceptance 81 3.3.4. Lever for the acceptance of change through emo-management 82 3.4. The art of bringing people together: mutually beneficial relations with others and the social aspect of managerial responsibility 84 3.4.1. Collective emotion, arsenal of emo-management 85 3.4.2. A paradoxical arsenal: positive and negative effects 86 3.5. The art of managing diversity: learning and creating collectively 89 3.5.1. Diversity between conflicts and group work 90 3.5.2. Managing diversity with emo-management 93 3.5.3. Emo-management, a factor in diversity 94 3.6. A common point: an essential element for collective intelligence, emotional contagion 99 3.6.1. Emo-management: dealing with emotional contagion 101 3.6.2. Mathematical and economic tools to better manage emotional contagion 101 Conclusion 107 Bibliography 115 Index 143
• Edition: 1st
• Publisher Details: London : Wiley-ISTE
• Publication Date: 2018
• Extent: 1 online resource
• Subjects: 658.314; Organizational behavior; Emotions; Organizational sociology; Industrial management; Work -- Psychological aspects
• Languages: English
• ISBNs: 9781119544050; 9781119544074
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.