Cracked it! : how to solve big problems and sell solutions like top strategy consultants /: how to solve big problems and sell solutions like top strategy consultants. (2018)

• Record Type: Book
• Further Information: Note: Bernard Garrette, Corey Phelps, Olivier Sibony.
• Authors: Garrette, Bernard; Phelps, Corey; Sibony, Olivier
• Contents: Chapter 1. The most important skill you never learned· Fast and slow problem solving· Problem solving and the expertise trap· Complex problems and 'unknown unknowns'· The need for a disciplined problem solving process· Chapter 1 in one pageChapter 2. The five pitfalls of problem solving· Case 1: When the music industry went out of tune· Pitfall 1: Flawed problem definition· Case 2: The Grameen-Danone strengthening yogurt· Pitfall 2: Solution confirmation· Case 3: The call center story· Pitfall 3: Wrong framework· Case 4: New strategy at J.C. Penney· Pitfall 4: Narrow framing· Case 5: A fat chance for sugar· Pitfall 5: Miscommunication· Chapter 2 in one pageChapter 3. The 4S method· Where does the 4S method come from?· An overview of the 4S method· State: A problem well posed is half-solved· Structure: The architecture of problem solving· Solve: Between analysis and creativity · Sell: Choose the approach that suits your audience· Chapter 3 in one pageChapter 4. State the problem: the TOSCA framework· Trouble: What makes this problem real and present?· Owner: Whose problem is this?· Success criteria: What will success look like, and when?· Constraints: what limitations and trade-offs constrain the problem-solving process and the solution?· Actors: who has a say in the way we solve this problem, and what do they want?· Write the core question· Singing TOSCA as a choir· Chapter 4 in one pageChapter 5. Structure the problem: pyramids and trees· Hypothesis-driven problem structuring· Building a hypothesis pyramid· Hypothesis-driven problem structuring: pros and cons· Issue-driven problem structuring· Growing issue trees· Growing a tree or building a pyramid?· Chapter 5 in one pageChapter 6. Structure the problem: analytical frameworks· The power of frameworks: MECE breakdowns of generic problems· The danger of frameworks: Frameworks as mental models· Industry frameworks: value drivers· Functional frameworks· When all else fails, try good old logic· Chapter 6 in one pageChapter 7. Solve the problem: eight degrees of analysis· From structuring to analyses· Eight degrees of analysis· Planning the work· Conducting the analysis· Chapter 7 in one pageChapter 8. Redefine the problem: the design thinking path· Design thinking, and when to use it· Five phases, one mindset· Phase 1: Empathize· Phase 2: Define· Chapter 8 in one pageChapter 9. Structure and solve the problem using design thinking· Phase 3: Ideate· Phase 4: Prototype· Phase 5: Test· Chapter 9 in one pageChapter 10. Sell the solution: core message and storyline· Don't tell the story of the search, tell the story of the solution· The pyramid principle· Pave the way for a dialogue· Design your 'storyline'· Go for either a grouping or an argument· Chapter 10 in one pageChapter 11. Sell the solution: recommendation report and delivery· Manage communications throughout the problem-solving process· Beware the PowerPoint curse· Create an effective, modular report · Develop the content pages· Make quantitative charts relevant and simple· Use conceptual charts sparingly· Trim the deck ruthlessly· Quality control· Beyond slide presentations· Chapter 11 in one pageChapter 12. The 4S method in action· Case study: The Kangaroo opportunity· What is the problem?· Structuring the problem· Solving the problem· Selling the solution· Appendix: First section of a report on the Kangaroo case study Chapter 13. Conclusion: Becoming a problem-solving master.
• Publisher Details: Basingstoke, Hampshire : Palgrave Macmillan
• Publication Date: 2018
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 658.403; Problem solving; Decision making; Strategic planning; Knowledge management
• Languages: English
• ISBNs: 9783319893754
• Related ISBNs: 9783319893747
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.