Talking to crazy : how to deal with the irrational and impossible people in your life /: how to deal with the irrational and impossible people in your life. ([2015])

• Record Type: Book
• Further Information: Note: Mark Goulston.
• Other Names: Goulston, Mark
• Contents: The basics of talking to crazy. Understanding crazy ; Recognizing how crazy happens ; Spotting an irrational person's M.O. ; Knowing when to talk to crazy and when to walk away -- Facing your own crazy first. Pinpointing your own crazy ; Keeping your own crazy at bay when you're under attack ; Regrouping when crazy wins -- Fourteen tactics for talking to crazy. The belly roll : putting the irrational person "in charge" to defuse a tense situation ; The A-E-U technique : highly effective -- but scary ; Time travel : getting an irrational person to stop dwelling on the past and focus instead on the future ; The eye of the hurricane : finding the sane inside the crazy ; Digging down to disappointment : dealing with emotional people who don't really mean what they're saying ; The fishbowl : bringing an irrational person's mirror neurons into play ; The split second : how to handle an irrational person who's playing you against someone else ; The three L's : helping an irrational person cope with extreme fear ; The butter-up : getting a know-it-all to behave ; Executive order : getting a martyr to accept help ; Coup countrecoup : turning an irrational person's M.O. to your own advantage ; The kiss-off (and the gentle kiss-off) : saying no to a manipulator ; Frenemies : handling a "toxic deflector" at work ; I know what you're hiding : getting a sociopath out of your life -- Eight ways to deal with crazy in your personal life. You've lost that lovin' feeling? : handling your mutual crazy in a relationship ; Shock absorber : getting through to an emotional partner ; Copy cat : getting a strong-and-silent partner to talk ; Child A or child B? : going through a divorce without wrecking your kids for life ; "What's the worst thing for you?" : being there for a parent, partner, or child in pain ; The reconnect : healing a broken relationship with an adult child ; The assumptive close : getting an aging parent to accept help ; The four H's and four R's : rebuilding a personal relationship after an irrational person breaks it -- What to do when crazy is actually mental illness. Where to turn when crazy is above your pay grade ; How to get the person to say yes to getting help ; What to do if you think someone may be suicidal ; Woulda, coulda, shoulda : preventing the next Sandy Hook.
• Publisher Details: New York : American Management Association
• Publication Date: 2015
• Extent: 1 online resource
• Subjects: 158.2; PSYCHOLOGY / Social Psychology; PSYCHOLOGY -- Applied Psychology; SELF-HELP -- Personal Growth -- General; SELF-HELP -- Personal Growth -- Happiness; SELF-HELP -- Personal Growth -- Success; Conflict management; Interpersonal conflict; Interpersonal relations; BUSINESS & ECONOMICS / Decision-Making & Problem Solving; Interpersonal conflict; Interpersonal relations; Conflict management; Electronic books
• Languages: English
• ISBNs: 9780814436370; 0814436374
• Related ISBNs: 9780814436363; 0814436366
• Notes: Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.