Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary /: 7 simple ways to raise your customer service from ordinary to extraordinary. (2013)

• Record Type: Book
• Further Information: Note: Steve Curtin.
• Other Names: Curtin, Steve
• Contents: Introduction -- Function vs. essence -- Three truths of exceptional customer service -- Seven simple ways to raise customer service -- Express genuine interest -- Share unique knowledge -- Convey authentic enthusiasm -- Use appropriate humor -- Provide pleasant surprises -- Deliver service heroics -- Incorporating job essence into job function -- From ordinary to extraordinary -- Index.
• Publisher Details: New York : American Management Association
• Publication Date: 2013
• Extent: 1 online resource
• Subjects: 658.8/12; BUSINESS & ECONOMICS / Consumer Behavior; Consumer satisfaction; Product management; Organizational change; BUSINESS & ECONOMICS -- Customer Relations; Consumer satisfaction; Organizational change; Product management; BUSINESS & ECONOMICS / Decision-Making & Problem Solving; BUSINESS & ECONOMICS / Sales & Selling / General; Electronic books
• Languages: English
• ISBNs: 9780814432822; 0814432824
• Related ISBNs: 9780814432808; 0814432808
• Notes: Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.