Customer experience 3.0 : high-profit strategies in the age of techno service /: high-profit strategies in the age of techno service. ([2014])

• Record Type: Book
• Further Information: Note: John A. Goodman.
• Other Names: Goodman, John A
• Publisher Details: New York : American Management Association
• Publication Date: 2014
• Extent: 1 online resource
• Subjects: 658.8/12; BUSINESS & ECONOMICS / Consumer Behavior; Customer services; Customer services -- Technological innovations; Customer relations; BUSINESS & ECONOMICS -- Industrial Management; BUSINESS & ECONOMICS -- Management; BUSINESS & ECONOMICS -- Management Science; BUSINESS & ECONOMICS -- Organizational Behavior; Customer relations; Customer services; Customer services -- Technological innovations; BUSINESS & ECONOMICS / Marketing / Direct; BUSINESS & ECONOMICS / E-Commerce / Internet Marketing; Electronic books
• Languages: English
• ISBNs: 9780814433898; 0814433898
• Related ISBNs: 9780814433881; 081443388X
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.