Developments in the call centre industry : analysis, changes and challenges /: analysis, changes and challenges. (2006)

Record Type:: Book
Title:: Developments in the call centre industry : analysis, changes and challenges /: analysis, changes and challenges. (2006)
Main Title:: Developments in the call centre industry : analysis, changes and challenges
Further Information:: Note: Edited by Julia Connell and John Burgess.
Other Names:: Connell, Julia, 1956-
Burgess, John (K. John)
Publisher Details:: Place of publication not identified : Routledge
Publication Date:: 2006
Extent:: 1 online resource (208 pages), (4 illustrations)
Subjects:: 381.142
Call centers
Telecommunication
Languages:: English
ISBNs:: 9781134248810
1134248814
Access Rights:: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
Access Usage:: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗
Physical Locations:: British Library HMNTS - ELD.DS.305228
Ingest File:: 01_229.xml