Wow! That's what I call service! : stories of great customer service from the Wow! Awards /: stories of great customer service from the Wow! Awards. (2007)

• Record Type: Book
• Further Information: Note: By Don Hales and Derek Williams.
• Other Names: Hales, Don; Williams, Derek, 1957-
• Contents: Cover; Title Page; Copyright; Dedication; Contents; What's it all about?; Individuals; That Perfect Day; Catching People Doing Things Right -- Ladbrokes; Far Away Places -- BA Holidays; The Human Whirlwind -- Basil Martinez, Gingham's Coffee Shop; School Dinners; Looking After Dad -- Sian Robinson at Marriott Hotel, Swansea; Not Quite Florence -- Julie Nightingale, Marks & Spencer; Dan the Man -- Dan Lewis, Orange Retail; Vision; Mid Kent College -- Frontliners: training with real customer service experience; Where Does the Pilot Stay? The Arora International Hotel, Heathrow. I didn't know that I needed it -- but I Want One of Those!Universal Soldiers; Jaine Lays Down the Law! -- The Gourmet Sandwich Company; ECourier -- New kids on the block; Absolute diamond -- Gems TV; Haringey -- taking a lead in the public sector; Exceeding Expectations -- Surprise; The Richer Way -- Richer Sounds; A Holiday Saved -- Brown & Gammons, Baldock; A Clean Shave -- shavers.co.uk; In Tune with the Customer -- Richard Reason Pianos, Hitchin; Honest Customers -- Ken's Fine Art Galleries; Trusting the Customer -- Robert Ritchie of Montrose, Scotland. WOW! Beyond the Customer -- Harris Lipman, North LondonJust be Patient! The Stroke Unit, Lister Hospital, Stevenage; Service You Can See! -- Guellers Restaurant, Leeds; French Maid -- Scholes of Battersea; Extra Care -- Waitrose, Welwyn Garden City.; The Show after the Show! -- Sarastro Restaurant, Drury Lane, London; 'So long, and thanks for all the goldfish' -- Kings Estate Agents, Hatfield; A Moving Experience -- Gray's Removals, Muswell Hill; Getting the Star Treatment -- Hollywood Hair; Exceeding Expectations -- Little Things; Working on the Frontline; The Grand Hotel -- Eastbourne. First Class Treatment -- LEGOLANDStairway to WOW! -- Attwell Associates, East Sussex; Runaway Success -- Stuart Hale of Performance; Going the Extra Mile -- Essex Ford at Basildon; Bringing Great Service to the Web -- Southampton Service Centre; Accounting for Good Service -- Tom Carroll Associates; Rolls Royce Standards -- The White Hart at Heage, Derbyshire; Gita Gould and Jan Carlzon -- what a combination!; Exceeding Expectations -- Consistency; Genuine Care -- Barrells Funeral Directors Ltd; Driving Great Service -- TC Harrison Ford, Stamford. Going the Extra Mile -- Ian Taylor School of Motor Racing, HampshireWedded to Great Customer Service -- Newbury Manor Hotel; A Piece of Cake! -- Lakeland, Guildford; Customer service is everyone's department -- Debenhams, Sheffield; Short and Sweet -- James Hughes, Lloyds TSB, Walton-on-Thames branch; Starting the year with customer care foremost -- New Inn, Clovelly; Complete WOW! -- The Marriott Hotel, Shipley; Very PC -- Simon Kaye, Eurosimm; Fine Wine! -- Laithwaites; Coping with the Seasons -- The Cock of the North restaurant, Hertford; Recovery.
• Publisher Details: Cornwall : Ecademy Press
• Publication Date: 2007
• Extent: 1 online resource
• Subjects: 658.8120941; Business & Economics : Consumer Behavior - General; Consumers -- Services for -- Great Britain; Business enterprises -- Customer services -- Great Britain; Customer services -- Great Britain; Consumers -- Services for -- Great Britain -- Case studies; Business enterprises -- Customer services -- Great Britain -- Case studies; Customer services -- Great Britain -- Case studies; BUSINESS & ECONOMICS -- Customer Relations; Consumers -- Services for; Customer services; Business & Economics : Marketing - General; Great Britain; Electronic books; Case studies
• Languages: English
• ISBNs: 9781908746184; 1908746181
• Notes: Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.