Handbook of Human Resource Management in the Tourism and Hospitality Industries. (2018)

• Record Type: Book
• Further Information: Note: Ronald J. Burke, Julia C. Hughes.
• Editors: Burke, Ronald J; Hughes, Julia C
• Contents: Contents: Part I Setting the stage 1. Human resource management in the hospitality and tourism sector Ronald J. Burke 2. The changing tourism and hospitality context: Implications for human resource management in an age of disruption and growth Julia Christensen Hughes Part II Developing a service quality culture 3. A motivated workforce: the shifting factors that drive people to work in the hospitality industry William C. Murray 4. The talent agenda in hospitality and tourism William J. Pallett 5. How to develop hotel brand internalization among hotel employees Catherine Cheung and Tom Baum 6. Leadership in hospitality organizations: Achieving competitive advantage Ronald J. Burke Part III Developing human capital 7. Evolving conceptions of talent management: A roadmap for hospitality and tourism Julia Christensen Hughes and William C. Murray 8. Jobs for the girls? Women's employment and career progression in the hospitality industry Shelagh Mooney 9. Ageism and age discrimination in hospitality employment: Issues, challenges and remedies Andrew Jenkins Part IV Critical employee and organization outcomes 10. Advancing engagement: Debates in the field and proposed directions for hospitality and tourism research and practice Julia Christensen Hughes 11. Synopses of empirical studies on engagement in hospitality and tourism research Julia Christensen Hughes 12. Security and safety: An internal customer perspective Alfred Ogle 13. Gender differences in burnout perceptions: The case of hotel employees Derya Kara and Muzaffer Uysal Part V Human Resource management initiatives 14. Diversity training in the hospitality and tourism industry Juan M. Madera, Camille E. Kapoor and Lindsey Lee 15. The happiest place on earth? A case study of the Disney World employment experience Sara L. Mann and Marie-Hélène Budworth 16. Benefits of workplace learning in hospitality organizations Ronald J. Burke 17. The benefits of high performance human resource practices in the implementation of an artistic strategy in the hotel industry Ta-Wei Tang, Ya-Yun Tang, Michael Chih-Hung Wang and Tsai-Chiao Wang Index.
• Publisher Details: Cheltenham : Edward Elgar Publishing
• Publication Date: 2018
• Extent: 1 online resource (448 pages)
• Subjects: BUSINESS & ECONOMICS -- Human Resources & Personnel Management; Personnel & human resources management; BUSINESS & ECONOMICS -- Industries -- Hospitality, Travel & Tourism; BUSINESS & ECONOMICS -- Reference; Tourism industry; Reference works
• Languages: English
• ISBNs: 9781786431370
• Related ISBNs: 9781786431363
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.