Dynamic innovation in outsourcing : theories, cases and practices /: theories, cases and practices. (2018)

• Record Type: Book
• Further Information: Note: Edited by Leslie P. Willcocks, Ilan Oshri, Julia Kotlarsky.
• Editors: Willcocks, Leslie; Oshri, Ilan; Kotlarsky, Julia
• Contents: Part I Introduction 1 Why Innovation and Why Now? Part II Managing Outsourcing: Towards Dynamic Innovation 2Outsourcing Reframed: Delivering on Collaborative Innovation 3Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation 4What Client Firms Want and Are Willing to Do to Achieve Innovation from Their Suppliers: Insights from the Nordic, Italian, and British Outsourcing Sectors 5Relational and Contractual Governance for Innovation 6 Innovation: Where Do Consultants Fit In? Part III The New Outsourcing—Cloud and Service Automation 7Cloud Computing as Innovation: Cases and Practices 8 Innovating Customer Relationship Management Cloud Services at Standard Chartered Bank 9Innovating in Service: The Role and Management of Automation.
• Publisher Details: Basingstoke, Hampshire : Palgrave Macmillan
• Publication Date: 2018
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 658.4058; Contracting out
• Languages: English
• ISBNs: 9783319753522
• Related ISBNs: 9783319753515
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.