Enterprise operations management handbook. (2005)

• Record Type: Book
• Further Information: Note: Steven F. Blanding, editor.
• Editors: Blanding, Steven F
• Contents: Introduction; Section I IT Management; Strategic Planning: Business and Technology Issues by Layne C. Bradley; The Corporate Information and Communications Hierarchy by Thomas A. Browdy; Developing People Skills: A New IT Priority by Greg Scileppi; Professional Consulting: The Analysis Methodology by Charles V. Breakfield and Roxanne E. Burkey; Pricing Methods Across Linked Networks by Keith A. Jones; Enterprise Modeling for Strategic Support by Michael E. Whitman and Michael L. Gibson; Section IIData Center Management; Reverting to Centralized Data Center Management by C. Warren Axelrod; Acquiring and Using a UPS System by Gilbert Held; Providing Quality Information Services to the Customer by Joe R. Briones; Evaluating a Job Scheduler in the Open Systems Arena by Randy Keck; Help Desk Technology by Nathan J. Muller; Call Center Computer Telephony Integration: A Case Study by Charles V. Breakfield and Roxanne E. Burkey; Section IIIApplication Infrastructure and Operations; Maintaining Data in Mainframe and Network Environments by Roxanne E. Burkey; Managing Data Storage and Distribution by Roxanne E. Burkey; The Data Center Manager's Guide to Networked Imaging Systems by Nathan J. Muller; Collaborative Applications by S. Ann Earon; Supporting Legacy Systems by Nancy Blumenstalk Mingus; Client/Server Architecture and Implementation by Nathan J. Muller; Section IV Enterprise Network Management; TCP/IP Network Management: A Case Study by Vishal Desai; Trends in Data Communications Services by Nathan J. Muller; The Emerging Advantage of xDSL Technology by Andres Llana, Jr; LAN Printing Techniques by Gilbert Held; Preparing for Cable Modems by Gilbert Held; LAN-WAN Interconnection Requirements and Implementation Considerations by Duane E. Sharp; Enterprise Deployment: Building an IP PBX Telephony Network by John Fiske; Section VDesktop Computing; A Quick Overview of LINUX by Raj Rajagopal; Security and Resource Sharing in an NT Environment by Gilbert Held; Configuring TCP/IP on a Windows NT Workstation by Gilbert Held; More Productive User Interfaces by Paul Nisenbaum and Robert E. Umbaugh; Creating GUIs Users Can Use: Usability Analysis by Luke Hohmann; Building GUIs Users Can Use: Usability Development by Luke Hohmann; Section VIEquipment Asset Management; Reducing the Cost of PC Connectivity by Salvatore Salamone; Evaluating Equipment: A Methodology for Success by Gilbert Held; Understanding the Desktop Management Interface by Gilbert Held; Managing the IT Procurement Process by Robert L. Heckman; An IT Asset Management Toolkit by Martin F. Medeiros; How to Do Better Deals in Leasing by Joe Auer; Section VIICustomer Support Operations; Managing the User Interface by Ann S. Angel; Managing End-User Development by John Windsor, Leon A. Kappelman, and Carl Stephen Guynes; Helping Users Help Themselves by James A. Larson and Carol L. Larson; The Consultative Approach to Client Support by Kate Nasser; End-User Computing Control Guidelines by Ron Hale; Reviewing End-User Applications by Steven M. Williford; Section VIIIQuality Control and Computer Security; The Basics of Computer System and Data Network Security by C. Warren Axelrod; Achieving Quality in Data Center Operations by Jeff Murrell; Evaluating Platform Reliability and Measuring Its Dollar Value by Chris Rooke; Understanding the Virus Threat by Gilbert Held; E-mail Security and Privacy by Stewart S. Miller; Internet Security and Firewall Policies by William Hugh Murray; Improving Quality With Software Metrics by Ian S. Hayes; Section IXContingency Planning; Introduction to Data Center Recovery Planning by Edward S. Devlin, Cole H. Emerson, and Leo A. Wrobel, Jr; Developing a Data Center Recovery Plan by Edward S. Devlin, Cole H. Emerson, and Leo A. Wrobel, Jr; Integrating LANs Into the Disaster Recovery Plan by Gilbert Held; The Legal Issues of Disaster Recovery Planning by Tari Schreider; Using Televaulting and Hot and Cold Sites for Disaster Recovery by Gilbert Held; Data Processing and Communications Security During Recovery and Repair by C. Warren Axelrod; About The Editor; Index
• Edition: 2nd edition
• Publisher Details: London : Taylor & Francis e-Library
• Publication Date: 2005
• Copyright Date: 1999
• Extent: 1 online resource (620 pages)
• Subjects: 658.05; Information technology -- Management; Client/server computing -- Management; Business enterprises -- Computer networks -- Management; Electronic data processing departments -- Management; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; Electronic books
• Languages: English
• ISBNs: 9781482287813; 1482287811; 0203997573
• Related ISBNs: 084939824X
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.