What Every Manager Should Know about Quality. (1990)

• Record Type: Book
• Further Information: Note: Thomas Pyzdek.
• Authors: Pyzdek, Thomas
• Contents: Cover; Half Title; Title Page; Copyright Page; Preface; Contents; 1: Basic Concepts of Quality Control; WHAT IS QUALITY?; WHAT IS CONTROL?; THE QUALITY CONTROL SYSTEM; Establishing Quality Guidelines; Building Quality into the Design; Procurement Quality Function; In-Process and Finished Product Quality Planning; Inspection and Test Planning; Control of Nonconforming Material; Customer Complaints; Education and Training for Quality; INSPECTION AND TESTING; QUALITY AND THE LAW; SUMMARY; 2: Vendor Quality Assurance; ETHICS AND HUMAN RELATIONS; SCOPE OF VENDOR QUALITY CONTROL VENDOR QUALITY SYSTEMSMULTIPLE VENDORS; EVALUATING VENDOR QUALITY CAPABILITY; VENDOR QUALITY PLANNING; POSTAWARD SURVEILLANCE; SPECIAL PROCESSES; QUALITY RECORDS; VENDOR RATING SCHEMES; PROCUREMENT STANDARDS AND SPECIFICATIONS; SUMMARY; 3: Human Resources and Quality; BASIC PRINCIPLES OF INDUSTRIAL PSYCHOLOGY; Maslow's Hierarchy of Needs; Herzberg's Hygiene Theory; Theories X, Y, and Z; OPERATOR- VERSUS MANAGEMENTCONTROLLABLEPROBLEMS; The Operators Know What They Are Supposed to Do; The Operators Know What They Are Actually Doing The Operators Have the Responsibility, Authority, Skill, and Tools Necessary to Correct the ProblemsCATEGORIES OF HUMAN ERRORS; Inadvertent Errors; Technique Errors; Willful Errors (Sabotage); SUMMARY; 4: Quality Organization and Management; QUALITY POLICY; COMPANY ORGANIZATION FOR QUALITY; Work Elements; TASKS AND THE TOTAL QUALITY SYSTEM; TQS Policy; TQS Requirements; TQS Measurement Systems; TQS Audit; TQS Feedback; Improvement; THE QUALITY MANUAL; QUALITY COSTS; IMPACT OF QUALITY COSTS ON PROFITABILITY*; Failure Costs; SUMMARY; 5: Quality Information Systems; PLANNING A QIS; INPUTS SOFTWARE AND HARDWAREDATA PROCESSING; OFF-LINE ANALYSIS; REPORTING; CASE STUDY; SUMMARY; 6: Probability and Statistics for Quality Control; PROBABILITY; VENN DIAGRAMS; DISCRETE PROBABILITY DISTRIBUTIONS; SAMPLING WITHOUT REPLACEMENT; SAMPLING WITH REPLACEMENT; OCCURRENCES PER UNIT; CONTINUOUS PROBABILITY DISTRIBUTIONS; EXPONENTIAL DISTRIBUTION; STATISTICAL INFERENCE AND HYPOTHESIS TESTING; NOTES; SUMMARY; 7: Statistical Process Control; DISTRIBUTIONS; CENTRAL LIMIT THEOREM; REPRESENTING VARIATION IN A PROCESS; Measures of Central Tendency; Measures of Dispersion; PREVENTION VERSUS DETECTION CAUSE-AND-EFFECT DIAGRAMSCEDAC; DESCRIPTIVE DATA ANALYSIS; Pareto Analysis; How to Perform a Pareto Analysis; Histograms; How to Construct a Histogram; Average and Range Charts; How to Prepare and Analyze Average and Range Charts; Control Charts for Proportion Defective (p Charts); How to Prepare and Analyze p Charts; Other SPC Techniques; Process Capability Analysis; How to Perform Process Capability Studies, a 10-Step Plan; Statistical Analysis of Process Capability Data; SUMMARY; 8: New Quality Technologies; STATISTICAL DESIGN OF EXPERIMENTS; TERMINOLOGY
• Publisher Details: Boca Raton, FL : CRC Press
• Publication Date: 1990
• Extent: 1 online resource
• Subjects: 658.5/62; Quality control; Reliability (Engineering); Industrial engineering; Production engineering; Engineering -- Management; Engineering -- Management; Industrial engineering; Production engineering; Quality control; Reliability (Engineering); Electronic books
• Languages: English
• ISBNs: 9781482277005
• Related ISBNs: 148227700X
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.