How to tell anyone anything : breakthrough techniques for handling difficult conversations at work /: breakthrough techniques for handling difficult conversations at work. (©2009)

• Record Type: Book
• Further Information: Note: Richard S. Gallagher.
• Other Names: Gallagher, Richard S
• Contents: Acknowledgments; Introduction: A New Way of Looking at Dialogue; Section I: The Basics; Section II: The CANDID Approach in Detail; Section III: The Advanced Course; Section IV: Putting It into Practice; Epilogue: Summing It All Up; Appendix A: The Painless Conversation Worksheet; Appendix B: Strength-Based Psychology: The Basis of Painless Communication; Index; About the Author.
• Publisher Details: New York : American Management Association
• Publication Date: 2009
• Copyright Date: 2009
• Extent: 1 online resource (xvii, 217 pages), illustrations
• Subjects: 658.4/5; Business communication; Interpersonal communication; Conflict management; Conversation; BUSINESS & ECONOMICS -- Business Communication -- General; Business communication; Conflict management; Conversation; Interpersonal communication; Electronic books
• Languages: English
• ISBNs: 9780814410165; 0814410162; 0814410154; 9780814410158
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.