Process mastering : how to establish and document the best known way to do a job /: how to establish and document the best known way to do a job. ([2018?])

• Record Type: Book
• Further Information: Note: Ray W. Wilson and Paul Harsin.
• Authors: Wilson, Ray W; Harsin, Paul, 1946-
• Contents: Cover -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- Preface -- Acknowledgments -- Chapter 1: Laying the Foundation -- The Aim of This Book -- Desired Outcome -- A Focus on the Process -- Getting Better Results -- Why Process Mastering Works -- Fundamental Building Block for Continual Improvement -- Identifying Problems for Attention -- Long-Term Growth of Organizational Effectiveness -- Building Organizational Knowledge -- Summary -- The First Steps -- References -- Chapter 2: The Best Known Way -- Process Mastering -- Step 1: Select a Team Leader -- Step 2 -- Define the Process -- Step 3 -- Select a Team -- Step 4: Establish Team Norms -- Step 5: Flow Chart the Process -- Step 6: List the Customers' Needs and Process Interactions -- Step 7: List What Is Controlled in the Process -- Step 8: List Needs From Suppliers and How They Will Be Used -- Step 9 -- List Tools, Equipment, and Supplies -- Step 10: Capture Key Steps -- Step 11: Try Out the Process Master -- Step 12: Review the Trial and Modify Process Master -- Step 13: Complete and Sign Off -- Monitor Use -- Start and Continue Measurements -- Exceptions to the Process Master -- Make It Better -- References -- Chapter 3: Management's Role -- Justification and Decision -- Deployment of Process Mastering -- Choosing Processes to Master -- General Considerations -- Priority -- Boundaries and Size -- Coordination of Effort -- Support -- Internetworking of Process Masters -- Recognition -- References -- Chapter 4: Tricks, Traps, and Alligators -- Individual Freedom and Creativity -- The OSHA Paper Trail -- The Guide Who Deserts the Client -- Agree on the Words -- Schedule for Meetings Matters -- Length of Meetings Can Vary -- Wide Area Process Master Development -- Process Mastering as a Diagnostic Tool -- A Second Chance at Process Improvement -- Sponsor Sets Boundaries. Monster Process -- When an Impasse Is Reached -- Get Everyone Talking -- Failure by Success -- Worker-Manager Teams -- Worker Apprehension -- Draw It -- Don't Overdo It -- Employee Ownership -- Avoid Data Paralysis -- Doing It Without Benefit of Expert Help -- References -- Chapter 5: Stories, Measurements, and Examples -- Walk the Talk -- Unnecessary Work and Expense -- The Effect of Arbitrary Numerical Goals -- Partnering With Customers Pays Off -- Employees Improve Sample Turnaround Time -- Packaging Employees Cut Bag and Labor Waste -- Standard Test Methods Required -- Measurements of Process Health -- Reasons to Measure -- Clues to Find Measurement Opportunities -- Measurement Suggestions -- More Measurement Hints -- Examples of Process Masters -- Critical Control Points -- Critical Control Points -- References -- Chapter 6: Special Applications of Process Mastering -- HACCP and Process Mastering -- ISO 9000 and Process Mastering -- Other Process Mastering Applications -- Safety and Process Mastering -- References -- Chapter 7: Closing Words -- References -- Appendix A: Process Mastering Forms -- Appendix B: Process Mastering Checklists -- Process Master Meeting Checklist -- Team Chartering Checklist -- Trial Period Checklist -- Appendix C: Measures -- Index.
• Publisher Details: Abingdon : Routledge
• Publication Date: 2018
• Copyright Date: 1998
• Extent: 1 online resource, illustrations
• Subjects: 658.562; Total quality management; Consumer satisfaction; Customer services; Competition; Electronic books
• Languages: English
• ISBNs: 9781351421331; 1351421336
• Related ISBNs: 9780527763442; 0527763446
• Notes: Note: Includes bibliographical references and index.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.