Effective communication in criminal justice. (2018)

• Record Type: Book
• Further Information: Note: Robert (Skip) Grubb, K. Virginia Hemby.
• Authors: Grubb, Robert; Hemby, K. Virginia
• Contents: Part I. The Basics of Effective Communication; 1. Communication: Words Are Not Enough; The Role of Communication in Law Enforcement; What Is Communication?; Communication Styles; Communication Across Generations; 2. Think Before You Speak: The Verbal Component; Verbal Communication: The Oral Component; Listening; Criminal Justice Professionals and Oral Communication; Verbal Communication: The Written Component; Verbal Communication: The Video Component; 3. Actions Speak Louder Than Words: Nonverbal Communication; The Functions of Nonverbal Communication; Interpreting Nonverbal Body Language in Criminal Justice Professions; Limitations and Exceptions to Nonverbal Communication; 4. Grammar: A Lesson in the Basics; Part II. Preparing for Effective Communication; Parts of Speech; Parts of the Sentence; Punctuation; Frequently Confused Words; Abbreviations Versus Full Words; Capitalizations; Spelling Errors; Fifty Most Commonly Misspelled Words; 5. Preparing to Speak: Presentations and Visual Aids; Purposes of Speeches; Guidelines for an Effective Oral Presentation; Organizing Your Presentation; Using Visuals in Your Presentation; Televised/Recorded Presentations (News Reports, Presentations, Updates); Part III. Effective Communication in Your Professional Sphere; 6. Written Communication: An Agency’s Lifeline; Writing Principles for Report Development; Words; Sentences; Paragraphs; Reports in Law Enforcement; Reports in Corrections; Maintenance of Records; 7. Interviewing and Interrogating: Witnesses and Suspects; The Interview Process; 8. The Court System: Preparing for and Testifying in Court; The Courtroom Setting; The Participants in the Criminal Courtroom Drama; The Participants in the Civil Courtroom Drama; The Grand Jury; The Criminal Trial; The Investigator/Police Officer’s Role in the Trial Process; The Correctional Officer’s Role in the Trial Process; The Officer’s Appearance in Court; Testifying; 9. Technology and Communication: Tools of the Trade; The Chief Information Officer (CIO); Criminal Justice Agencies’ Internet Presence; Body and Vehicle Cameras; Smartphones; Alert Systems; Cybercrime; Virtual Meetings; 10. Conflict Resolution and Other Special Forms of Communication; Conflict Resolution; The Twelve Stages of Conflict Resolution; Hostage and Non-Hostage Situations; Part IV. Effective Communication with Different Populations; 11. Communication with Diverse Populations: Ethnic/Cultural Groups and Children and Youth; Characteristics of Culture; Dimensions of Culture; Law Enforcement and Immigrant Cultures; Law Enforcement and Minority Cultures; Barriers to Effective Intercultural Communication; 12. Communication with Special Groups: Cognitive, Physiological, Psychological, and Emotional Disabilities; Categories, Definitions, and Explanations; Cognitive Disabilities; Physiological/Physical Disabilities; Psychological Disabilities; Emotional Disorders; Addressing the Individual—Not the Disability; Service Animals;
• Edition: 1st
• Publisher Details: Los Angeles : SAGE
• Publication Date: 2018
• Extent: 1 online resource
• Subjects: 364.014; Communication in law enforcement; Criminal justice, Administration of
• Languages: English
• ISBNs: 9781544320168
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.