Administration and management in criminal justice : a service quality approach /: a service quality approach. ([2019])

• Record Type: Book
• Further Information: Note: Jennifer M. Allen, Nova Southeastern University, Rajeev Sawhney, Western Illinois University.
• Authors: Allen, Jennifer M; Sawhney, Rajeev
• Contents: 1. Defining Management and Organization; Defining Management; Identifying an Organization; Leadership; For-Profit and Nonprofit Organizations; What Are Criminal Justice Organizations?; 2. Open Versus Closed Systems; Closed-System Models: The Classical Perspective; Open-System Models: The Humanistic Perspective; Changing Face of the Criminal Justice System— Need for a Learning Organization; 3. Service Quality Approach; The Role of Services in an Economy; Definition of Service; Characteristics of Services; Customer Involvement in the Criminal Justice System; Defining Service Quality; Measuring Service Quality; Scope of Service Quality in the Criminal Justice System; 4. Environmental Influences; Funding in Criminal Justice; Technology in Criminal Justice; Cultural and Demographic Issues; Legal Pressures; Unions; Politics; 5. Conflict, Power, and Ethical Issues; Organizational Conflict; Power; Ethical Decision Making; 6. Motivation; Content/Needs Theories; Process Theories; Motivation and Performance; Workplace Design to Promote Motivation; 7. Leadership; Leadership Versus Management; Contingency Theories of Leadership (Situational Leadership Models); Transactional Leadership Theory; New Wave of Change Leadership Theories; Styles of Leadership; Leadership as a Skill; Leadership and the Criminal Justice System; 8. Communication; Definition; Organizational Needs Fulfilled by Communication; Interpersonal Communication; Communication Channels; Organizational Communication; 9. Brief History of Policing; Private Policing; Policing Agencies; Police Functions; Organization and Structure of Police Departments; Community Policing: The Opportunity to Provide Quality Services; 10. Courts; The Court System; Court Personnel; Federal Court Organization; Federal Court Design; Theories of Judicial Decision Making; State Court Organization; Specialty Courts; Juvenile Courts; State Court Management; 11. Probation and Parole; Probation; Parole; Probation and Parole Officers; The Structure of Probation and Parole; Issues Confronting Probation and Parole; Adaptations Made in Probation and Parole to Meet Client and Community Needs; 12. Prisons, Jails, and Detention Centers; A Brief History of Prisons in the United States; Incarceration Rates; Correctional Facilities at the Federal Level; Correctional Facilities at the State Level; Private Prisons; Centralization Versus Decentralization in Prisons and Prison Systems; Organizational Structure of Prisons; Correctional Facilities at the Local Level: Jails; Jail Design; Organizational Structure of Jails; Issues Confronting Correctional Centers; 13. Security Management; Development of Private Security; Issues and Growth of Private Security; Crime Trends and Security; The Aftermath of September 11, 2001; Management Approaches; Contract Versus Proprietary Services; Differences in Private Security and Public Law Enforcement; 14. Measuring Organizational Effectiveness and Service Quality; Application of Customer Orientation Theory to Enhance Service Quality; Understanding the Dual Role of Criminal Justice Services; Using QFD: Incorporating the Voice of the Customer in Improving Service Quality; Designing Customer-Oriented Criminal Justice Services; Tools to Build Quality in the Criminal Justice Service Delivery Process;
• Edition: Third edition
• Publisher Details: Los Angeles : SAGE
• Publication Date: 2019
• Extent: 1 online resource (536 pages)
• Subjects: 364.068; Criminal justice, Administration of; Leadership; Police administration
• Languages: English
• ISBNs: 9781506361536; 1506361536
• Related ISBNs: 9781506361529
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.