Front office management for the veterinary team. (2014)

• Record Type: Book
• Further Information: Note: Heather Prendergast, BS, AS, RVT, CVPM, Certified Veterinary Practice Manager, Synergie Consulting, Las Cruces, New Mexico.
• Authors: Prendergast, Heather
• Contents: Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
• Publisher Details: Place of publication not identified : Saunders
• Publication Date: 2014
• Extent: 1 online resource (488 pages)
• Subjects: 636.089068; Veterinary services -- Administration; Animal health technicians; Office management; Veterinary Medicine -- organization & administration; Office Management -- organization & administration; Practice Management, Medical -- organization & administration; Veterinarians; Animal Technicians; United States
• Languages: English
• ISBNs: 9780323290425; 0323290426
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.