Communication in nursing. ([2014?])

• Record Type: Book
• Further Information: Note: Julia Balzer Riley.
• Authors: Balzer-Riley, Julia W
• Contents: PART 1: Getting Started: Basic Communication Competence ; ; 1. Responsible, Assertive Care Communication in Nursing; ; 2. The Client-Nurse Relationship: A Helping Relationship; ; 3. Solving Problems Together; ; 4. Understanding Each Other: Communication and Culture; ; 5. Working Together in Groups; ; 6. Electronic Communication; ; PART 2: Building Relationships ; ; 7. Warmth; ; 8. Respect; ; 9. Genuineness; ; 10. Empathy; ; 11. Self Disclosure; ; 12. Specificity; ; 13. Asking Questions; ; 14. Expressing Opinions; ; 15. Humor; ; 16. Spirituality; ; PART 3: Building Confidence ; ; 17. Requesting Support; ; 18. Overcoming Evaluation Anxiety; ; 19. Feedback; ; 20. Relaxation; ; 21. Imagery; ; 22. Positive Self-Talk; ; PART 4: Meeting Challenges ; ; 23. Confrontation; ; 24. Refusing Unreasonable Requests; ; 25. Communicating Assertively and Responsibly with Distressed Clients and Colleagues; ; 26. Communicating Assertively and Responsibly with Aggressive Clients and Colleagues; ; 27. Communicating Assertively and Responsibly with Unpopular Clients
• Edition: Seventh edition
• Publisher Details: St. Louis, Missouri : Elsevier/Mosby
• Publication Date: 2014
• Copyright Date: 2012
• Extent: 1 online resource
• Subjects: 610.730699; Nurse and patient; Interpersonal communication
• Languages: English
• ISBNs: 9780323290302; 0323290302
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.