Routines for Results : A Quick-Reference Guidebook of End-To-End Solutions to Solidify Your Small Business.: A Quick-Reference Guidebook of End-To-End Solutions to Solidify Your Small Business. (2017)

• Record Type: Book
• Other Names: Hook, Chris; Burge, Ryan; Bagg, James
• Contents: Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Introduction -- Chapter 1: Is This Success? How to Know if You've Reached Your Ceiling -- 1.1 Malcom Baldrige Framework -- 1.2 The Baldrige Self-Assessment -- 1.3 Baldrige Case Study -- 1.4 How to Use This Book -- Reference -- Chapter 2: What Are We Doing? How to Build Your Organizational Profile -- 2.1 Your Organization Profile According to Baldrige -- 2.1.1 Organizational Environment -- 2.1.2 Organizational Relationships -- 2.1.3 Competitive Environment -- 2.1.4 Strategic Context -- 2.1.5 Performance Improvement System -- 2.2 Defining Your Organization-Quite the Process -- 2.3 What Is a Process? -- 2.4 SIPOC Diagrams-Just the Foundation -- 2.5 Building on SIPOC -- 2.6 iSIPOC -- 2.7 Clarifying Business Functions -- 2.8 Defining Your Organization -- References -- Chapter 3: What Am I Doing? A Thoughtful Look at Leadership -- 3.1 Vision, Values, and Mission -- 3.2 Defining Your Mission -- 3.2.1 Fishbone Diagram -- 3.3 Translating the Fishbone to Your Mission -- 3.4 Translating Mission to Action -- 3.5 Toyota Communications-​A Failure to Communicate2 -- 3.6 Communication and Organizational Performance -- 3.7 Developing a Communications Plan -- 3.7.1 Define the Current State -- 3.7.2 Determine Requirements of a New Communication Plan -- 3.7.3 Determine Communication Method -- 3.7.4 Develop New Workflows -- 3.7.5 Codify Requirements -- 3.7.6 Track Your Performance! -- 3.8 Gaining Buy-In from Your Employees -- 3.8.1 Gamify Repetitive Tasks -- 3.8.2 Consider the Target Supermarket Chain -- 3.8.3 Set Routine Goals -- 3.8.4 Have an Open Door Policy -- 3.8.5 Praise in Public, Punish in Private -- 3.9 Organizational Governance-Solidifying Your Mission -- 3.10 How to Evaluate Your Own Leadership -- 3.11 Level Five Leadership-As Explained by Jim Collins1. 3.12 Evaluation with the Level 5 Hierarchy -- 3.13 Legal and Ethical Behavior-Doing It the Right Way -- 3.14 PEST Analysis -- 3.14.1 Step 1: Be a Gatherer -- 3.14.2 Step 2: Distinguishing Opportunities from Threats -- 3.15 Societal Responsibilities -- 3.16 Summary -- References -- Chapter 4: How Do I Know What I Am Supposed to Do? -- 4.1 Baldrige Strategy: The Xs and Os -- 4.2 Strategic Development Process-From the Bottom Up -- 4.3 Identifying Your Role -- 4.4 SWOT Analysis -- 4.5 Internal to Your Organization -- 4.6 External to Your Organization -- 4.7 Challenges with SWOT -- 4.7.1 Step 1: Who are You Playing Against? -- 4.8 SWOT-Next Steps -- 4.9 Knowing Your Priorities -- 4.10 Using SWOT Analysis -- 4.11 Matching -- 4.12 Converting -- 4.13 Making Your SWOT Mobile -- 4.14 Porter's Five Forces -- 4.15 Using Porter's Five Forces -- 4.16 Strategic Objectives-Eyeing Your Target -- 4.17 Taking Your Place-Finding Your Advantage with Porter's Competitive Strategies -- 4.18 Ansoff Matrix-How You'll Grow4 -- 4.19 Using Ansoff's Matrix -- 4.20 Game Theory-Simulation for Your Strategic Decisions -- 4.20.1 Action Plan Development and Deployment -- 4.21 Work Breakdown Structures -- 4.22 Gantt Charts -- 4.23 Creating a Gantt Chart -- 4.24 The Critical Path Method -- 4.24.1 Specify the Relevant Tasks -- 4.24.2 Determine the Relative Sequence of Tasks -- 4.24.3 Draw the Network Diagram -- 4.24.4 Estimate Activity Completion Time -- 4.24.5 Identify the Critical Path -- 4.25 Limitations -- 4.26 PERT -- 4.27 The Z-Score -- 4.28 Z-Scores to Predict the Future -- 4.29 Putting Your Roadmap Together -- 4.30 Adapt and Innovate! -- 4.31 Change from the Bottom Up -- 4.32 Circling Back to Baldrige -- References -- Chapter 5: What Do My Customers Really Want? -- 5.1 What Baldrige Says About Customer Engagement -- 5.2 What's in a Customer? -- 5.3 Customer Lifecycle. 5.4 Voice of the Customer-The First Step to Reaching Out -- 5.5 Conducting Marketing Research -- 5.6 Primary Data Collection -- 5.7 Customer Data Visualization -- 5.8 Determination of Customer Satisfaction and Engagement-Acquiring the Customer -- 5.9 Customer Requirements -- 5.10 Customer Expectations and Needs Support Critical Customer Requirements -- 5.11 Climbing the Critical to Quality Tree -- 5.12 Your Marketing Mix-The Five P's -- 5.13 Customer Relationships-Turning Customers into Cheerleaders -- 5.13.1 Track and Segment Your Customers -- 5.13.2 Respond Promptly -- 5.13.3 Provide Promotions for Loyal Customers -- 5.14 Back to Baldrige -- References -- Chapter 6: What About My Employees? -- 6.1 Workforce Capability and Capacity-Optimizing Your Employee Output -- 6.2 Supply Analysis -- 6.3 Full-Time Equivalent (FTE) -- 6.4 Activity Cycle Time -- 6.5 Gap Analysis -- 6.6 Workforce Climate-Creating Circumstances That Foster Success -- 6.6.1 Step 1: Collect Data -- 6.6.2 Step 2: Review Risk Factors -- 6.6.3 Step 3: Execute the Analysis -- 6.6.4 Step 4: Develop Priority List of Efforts -- 6.6.5 Step 5: Brainstorm and Execute Solutions -- 6.7 Developing Talent Through Culture -- 6.8 Hiring the Right People -- 6.9 Candidate Interviews -- 6.10 The Initial Telephone Screen -- 6.11 In-Person Interview -- 6.12 Compensation Negotiation -- 6.13 Tracking Employee Performance -- 6.14 Advancement or Termination? -- 6.15 Employee Termination -- 6.16 Summary -- References -- Chapter 7: How Do I Turn This Business into a Well-Oiled Machine? -- 7.1 Baldrige Criteria: Getting from A to B -- 7.2 Six Sigma -- 7.3 Lean -- 7.4 Lean Six Sigma -- 7.5 Product and Process Design-Designing to Requirements -- 7.6 Using DMADV -- 7.6.1 Process Management, Efficiency, and Effectiveness-Improving Your Current Operations -- 7.7 Define -- 7.8 Measure -- 7.9 Analyze -- 7.10 Improve. 7.11 Control -- 7.12 Innovation Management -- 7.13 Supply Chain Management, Safety, and Emergency Preparedness -- 7.14 The Boeing 787 -- 7.15 Altering SIPOC to Identify Supply Chain Risk -- 7.16 Risk Assessment in Supply Chain Management -- 7.17 Summary -- References -- Chapter 8: How Do I Measure Improvement? -- 8.1 Measurement with Baldrige -- 8.2 Performance Measurement-Developing Representative Metrics -- 8.3 Developing KPIs -- 8.3.1 Useful Small Business KPIs3 -- 8.4 Performance Analysis and Review-Managing the Metrics -- 8.5 Run Charts -- 8.6 Performance Improvement-Looking to the Future -- 8.6.1 Forecasting Methods -- 8.6.2 Qualitative Forecasting Models -- 8.6.3 Time Series Forecasting Models -- 8.6.4 Causal Forecasting Models -- 8.7 Summary -- References -- Chapter 9: How Do I Keep Improving? -- 9.1 What Does Baldrige Have to Say? -- 9.2 Tracking Your Results -- 9.3 The Balanced Scorecard -- 9.4 Using the Balanced Scorecard -- 9.5 Aligning Balance Scorecard with Baldrige -- 9.6 Summary -- References -- Afterword -- Bibliography -- CHAPTER 1 -- CHAPTER 2 -- CHAPTER 3 -- CHAPTER 4 -- CHAPTER 5 -- CHAPTER 6 -- CHAPTER 7 -- CHAPTER 8 -- CHAPTER 9 -- Index.
• Publisher Details: Milton : Productivity Press
• Publication Date: 2017
• Copyright Date: 2017
• Extent: 1 online resource (254 pages)
• Subjects: 658.4013; Benchmarking (Management); Performance; Small business -- Management; Total quality management; Electronic books
• Languages: English
• ISBNs: 9781498721080; 1498721087; 9781351646338; 1351646338
• Related ISBNs: 9781498721073; 1138305154; 9781138305151
• Notes: Note: Description based on publisher supplied metadata and other sources.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.